Michal Christine Escobar
ARTICLES BY THIS AUTHOR
- 4/24/2023
Cashless Payments Are Essential for the Hospitality Industry's Relevance
On top of vending, micro market and laundry services, there are other revenue streams that the hospitality industry can expand into by adopting cashless in their operations. - 4/23/2023
CASE STUDY: Czech-Inspired Texan Hotel Enhances Guest Experience with Music
To enhance customer experience is critical for repeat visitors and key to the success of hotel properties, which is why hotel management prioritized music as an element of the Pivovar experience. - 4/19/2023
5 Ways AI Improves the Hospitality Industry Guest Experience
We are witnessing a technological reckoning between hospitality capabilities, health/safety needs and guest expectations. It’s anything but business as usual. - 4/18/2023
GMs Tell the Truth About Tech
Employee communication, POS, PMS and guest personalization technologies get hotel General Managers fired up. - 4/18/2023
The Future of Hotel Cloud Telephony is Single-Sourced, Affordable, and Globally Available
More than ever, hospitality general managers need to consolidate voice and data. To be successful, cloud-based PBX systems must have the technology, integration and disruptive pricing structure to make it not only work, but also economically viable. - 4/18/2023
Redefine Customer Experience by Embracing Digital First Models
Brands that prioritize experience tend to outperform their competitors by achieving benefits such as improved brand preference, increased revenue growth, and high customer retention rates. - 4/17/2023
The 7-Step Checklist to Launching a Travel and Hospitality Media Network
Fueled by data collaboration, commerce media networks have risen in popularity due to their ability to drive new revenue streams for the enterprise, strengthen strategic business partnerships, and improve customer experiences. - 4/17/2023
How Technology Can Help Hotels Become Fans’ Preferred Stay-of-Choice for Live Events
As properties navigate a busy live event season, technology can help brands understand the forces that are driving successful bookings, unlock clues to customers’ preferences, identify ways to improve their offerings and stand out among the competition. - 4/16/2023
Say Goodbye to Negative Reports: Hotel Tech Moves Forward
Despite the wave of noise to the contrary, hoteliers are investing in technology and do not consider themselves tied to legacy systems. - 4/12/2023
Strike a Chord: The Role Music Plays in the Guest Experience
Seventy-two percent of guests notice the music played in a hotel.
