Michal Christine Escobar
ARTICLES BY THIS AUTHOR
- 1/2/2024
Fontainebleau Las Vegas Debuts Tiered, Cross-Resort Loyalty Program
Fontainebleau Rewards invites members into the inner circle of the Fontainebleau experience where they can earn exclusive benefits. - 1/1/2024
HTF 2023: Experts Discuss the Future of Loyalty
From changing the way guests view loyalty to rewards to how AI may impact the way loyalty programs are run, industry experts offer their opinion on the future of hospitality loyalty programs. - 12/31/2023
2023 Hotel Visionaries
Join us in an exploration of the 2023 Hotel Visionary Award winners: IHG Hotels & Resorts, Sonesta International Hotels, Mandarin Oriental Hotel Group, Valtech, Marriott Digital Services, and RealTime Reservation. - 12/19/2023
Revitalizing Hospitality: The Essential Role of Communication Technology to Redefine the Industry
Hotel companies should explore different communication technologies to find a solution that best fits their needs. The right fit can help foster team collaboration, which can lead to better delivery of hotel services and an enhanced guest experience. - 12/19/2023
Service Robots are Paving the Way for the Future of Hotels
As we stand on the precipice of a new era in hospitality, hotel leaders need to view the integration of robotics not as a mere operational upgrade but as a catalyst for real and measurable change. - 12/19/2023
Karisma Hotels & Resorts Goes All in on Personalization
Partnership with Salesforce and TELMEX will allow the resort company to access a continuous flow of information on guests, allowing staff to anticipate needs and provide personalized service. - 12/17/2023
HTF 2023: HT Debuts Revamped 2024 Lodging Technology Study
Experts from Agilysys, Marigold and Tabit discuss what these new data points mean for the industry during the 2023 Hotel Technology Forum. - 12/11/2023
Hotel X Toronto Now Offers a Virtual Concierge
Life-size holographic platform allows guests to interact with remote staff members. - 12/11/2023
7 Strategies to Help Hoteliers Elevate the Onboarding Experience
By taking a strategic, insights-driven approach to training, CTOs can create a program that equips employees with the skills to succeed in their position both at the beginning and throughout their time at the hotel. - 12/11/2023
Why Phishing Attacks Target Hospitality—and What to Do About It
Hotels, restaurants, and other businesses in the hospitality industry need to reexamine the way they approach phishing if they want to keep their data safe from attackers.
