ARTICLES BY THIS AUTHOR
- 2/26/2024
Modernization ≠ Renovation
Renovating the guest experience can foster loyalty, create new relationships, drive repeat visitors, and create positive impressions without constantly remodeling physical spaces on the property. - 2/26/2024
Hotel Revenue Management Strategies: Using Data to Drive Profitability
Dive into the art of maximizing Gross Operating Profit with data-driven strategies and cutting-edge technology. - 2/20/2024
What Can Travel, Transportation, Hospitality & Logistics Expect in 2024?
IT trends in the Travel, Transportation, Hospitality and Logistics (TTHL) sectors for 2024 come down to one word: connectedness. - 2/20/2024
Three Ways Hotels Are Using 2024’s Revenue Management Innovations to Do More With Less
Learn how revenue management tools are helping hoteliers to optimize operations, democratize data accessibility, enhance forecasting accuracy, and expedite reactions to market changes. - 2/18/2024
Four Ways Fitness and Wellness Technology Will Elevate Guest Experiences in 2024
The boom in wellness travel is bringing a new kind of traveler interested in a “retreat-style” fitness and wellness experience from the hotels they select. - 2/18/2024
How Hospitality Companies Can Use AI and Data to Enhance Customer Experiences
The right AI-powered customer service technology can provide hospitality companies with the data and insights needed to delight customers at every step of their journey and keep them coming back for more. - 2/15/2024
CASE STUDY: Yubico, Microsoft Deliver Strong Identity, Endpoint and Access Controls to Hyatt’s Global Operations
Hyatt uses physical security keys across the entire corporate environment to secure the identities of all 200,000 colleagues and third-party consultants, and more than 50,000 endpoint devices around the world. - 2/14/2024
Improving Guest Engagement, Satisfaction and Loyalty with Next-Gen Electric Vehicle Chargers
Here are four ways next-generation EV chargers benefit hotels by seamlessly integrating with a guest’s digital journey. - 2/13/2024
Pricing Pressures Intensify for Hotels in Airbnb's Flexible Market
Hotels that are ready to compete with and in Airbnb's platform should follow these four steps. - 2/12/2024
The Role of Third-Party Audits in Securing Vendor Relationships
In an age where digital security threats are constantly increasing and regulatory standards are tightening, data protection becomes crucial - especially when it comes to third parties.