Michal Christine Escobar

Senior Editor, Hotels

Author Profile

Michal Christine Escobar is Hospitality Technology’s Senior Editor, with a concentration on the hotel industry. She has a decade of experience as a B2B journalist. She is responsible for the hotel beat at the magazine and often writes about AI, VR, IoT and other emerging technologies affecting hospitality.

ARTICLES BY THIS AUTHOR

3/25/2024
Gamification and AI: The Future of Customer Loyalty and Behavior Change
Delve into how AI-powered gamification is revolutionizing customer interactions, driving behavior change, and unlocking new levels of customer loyalty.

Michal Christine Escobar
3/25/2024
For Today’s Travel Technology, All Roads Point to Experience-as-a-Service
Emerging technologies such as computer vision and social analytics are reinventing travel.

Michal Christine Escobar
3/25/2024
A Holistic Approach to Solving Hospitality’s Unique Cybersecurity Challenges
Improving cyber hygiene and implementing 24/7 detection and response capabilities can go a long way toward significantly hardening defenses and strengthening security postures.

Michal Christine Escobar
3/25/2024
Is It Possible to Have Anticipatory Service in a Fully Digital Hospitality Experience?
How to balance the increasing prevalence of digital tools with a hallmark of the hospitality experience, anticipatory service.

Michal Christine Escobar
3/24/2024
Harnessing Tech for Exceptional Guest Journeys
Executives from three leading restaurant brands -- El Pollo Loco, Dutch Bros Coffee and Panera Bread -- shared their digital engagement lessons during MURTEC 2024.

Michal Christine Escobar
3/24/2024
Cracking the Code: Hiring and Retaining Tech Talent in the Hotel Industry
From embracing a growth mindset to fostering inclusivity, Max Spangler, Vice President of Technology for Charlestowne Hotels discusses the strategies his company employs to create a dynamic and resilient tech workforce.

Michal Christine Escobar
3/19/2024
How AI Is Transforming Restaurants Now
Robert Dawson, Founder, Invotar, kept our MURTEC audience spellbound as he explained how AI will change the way diners and restaurants interact.

Michal Christine Escobar
3/19/2024
RTN's Real-World Standards Use Case at MURTEC 2024
Fire & Vine Hospitality CEO Chad Mackay spoke with Five Guys CIO Zerrick Pearson on how he successfully used RTN’s customer data standards.

Michal Christine Escobar
3/18/2024
Driving Change: The Triple Bottom Line of Hotel Sustainability
Environmental, financial, and social benefits converge as hotels prioritize sustainability practices.

Michal Christine Escobar
3/17/2024
From the Boardroom to the Kitchen: How Tech is Shaping the Future of Restaurants
During MURTEC 2024, Dog Haus CEO Michael Montagano and Wahoo’s Fish Taco CEO Wing Lam spoke on how they’re leveraging technology to overcome challenges and drive success in the evolving restaurant industry.

Michal Christine Escobar