ARTICLES BY THIS AUTHOR
- 5/1/2024
Everything to Everyone: How a Modern Cloud PMS Can Elevate Multi-Property Management
A modern PMS with open APIs, cloud-based infrastructure, and full-featured multi-property management capabilities allows operators to seamlessly interact with guests across properties, adapt to market changes swiftly, and provide a unified experience. - 4/30/2024
Tipping Turmoil: The Debate Over Digital Tipping
Increasing digital tipping prompts spark discussions on tipping fatigue, fairness, and the role of POS systems in shaping tipping culture. - 4/29/2024
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room. - 4/29/2024
Keeping Hospitality Human: The Importance of a Personal Touch in Hotel Technology Management
Technology providers that prioritize personal relationships and live-agent support in an age of automation are a valuable asset. - 4/28/2024
5 Smart Ways the Hospitality Industry Can Increase Its Digital Signage ROI
From interactive menus to airport transportation schedules, there are a multitude of ways that hoteliers can use digital signage to improve the guest experience. - 4/23/2024
UPDATE: Customer Data Confirmed Stolen in Omni Hotels Cyberattack
Daixin ransomware gang claims responsibility for the attack. Plus, cybersecurity experts offer some advice. - 4/22/2024
Why Equity Is at the Core of Spatial Design Technology
The integration of spatial design technology, specifically 3D digital twins, into the events industry represents a transformative step towards equity and accessibility. - 4/22/2024
5 Ways Learning Management Systems Embedded in Your PMS Help Jump-Start Onboarding
Here are five essential features independent hoteliers should look for in a learning management system. - 4/22/2024
How Addon Services Can Improve the Guest Experience at Resorts
By investing in add-on services, staff can spend less time on unnecessary processes and complex tech training, freeing up valuable time to focus on providing exceptional guest services. - 4/21/2024
HT Talks Tech: Karl DeHaven, VP of Revenue, Charlestowne Hotels
DeHaven gives us a glimpse into the future of hotel revenue strategies and the transformative power of dynamic pricing in the hospitality industry.