ARTICLES BY THIS AUTHOR
- 11/7/2023
HTF 2023: Sonesta's Swift Loyalty Overhaul: Streamlined Operations, Enhanced Guest Experience
During the Hotel Technology Forum, Sonesta International Hotels’ Shaun Wood will discuss how the brand replaced its 15-year-old loyalty system in less than a year. - 11/6/2023
Moving Beyond Collection to Activation: A Data Discussion
During Hotel Technology Forum, panelists from Appellation, Frontdesk, Margaritaville Enterprises and TAPS will discuss both the problems and opportunities hoteliers face when collecting guest data. - 11/1/2023
Instant Hotel Wi-Fi: IHG's Game-Changing Auto Connect Feature
During the Hotel Technology Forum, IHG Hotels & Resorts’ Vijay Raghavan will discuss the development, rollout and success of its newest hotel Wi-Fi feature. - 11/1/2023
Regaining Customer Trust After a Data Breach – and the Fallout If a Company Fails
Eighty-one percent of customers said they would stop engaging with a brand online following a data breach. - 10/30/2023
Mandarin Oriental Hotel Group, Valtech Discuss What Makes Their Relationship Unique at HTF 2023
Visionary Award Winners to share how they formed a close partnership characterized by effective communication, collaboration, and measurable outcomes. - 10/30/2023
Pathway to Personalization – How to Customize the Traveler’s Journey with Your Brand
It’s imperative to recognize the distinctions between first-, second- and third-party data; know how to maximize the value of each; and understand what it takes to integrate all three to create seamless, tailored, and contextually relevant consumer journeys. - 10/26/2023
Navigating the Tide: The Shift Toward Comprehensive Revenue Management in Modern Hospitality
The hospitality industry must adapt to changing traveler preferences, notably the rise of day-use hotel bookings. - 10/25/2023
Hotel Technology Forum Keynote Speaker to Help Attendees "Overcome Any Barrier"
Join us on Nov. 16th when Dr. Bryan K. Williams takes to the stage to help IT leaders learn how to build and sustain a resilient team. - 10/26/2023
Transforming Hospitality with Tech: A Managing Director's Quest
Vaughn Davis of the Dream Hollywood shares his tech-driven approach to enhancing guest experiences, improving staff efficiency, and harnessing AI for transformative industry benefits. - 10/25/2023
Unlocking Guest Satisfaction: Harnessing Technology for Hospitality Success
Hotel brands can use technology to address the often unnoticed costs of negative guest experiences, by implementing effective feedback collection systems and leveraging data analytics to enhance guest satisfaction and stay competitive in the market.