Anna Wolfe
ARTICLES BY THIS AUTHOR
- 9/14/2020
White Castle Tech Execs Share Vision for CX at Restaurant Next
Susan Carroll-Boser, VP of IT, and Michael Guinan, VP of Ops, talk about the QSR’s “biggest leap technologically” since launching its app and how it will all come together with AI and machine learning in the next gen drive-thru. - 9/13/2020
Modern Market Eatery Adds Order at the Table
Fast casual brand develops QR-code based solution in-house. - 9/13/2020
PyePOS Delivers Self-Service Kiosks to QSRs with MagTek Contactless Payment Integration
Solution offers convenience, health safety, and payment security. - 9/13/2020
DeviceBits, ResultsCX Join Forces
Brand unification allows for enhanced support options for customers through self-service, agent AI and bot software. - 9/13/2020
Hooters Adds Arrival Tech to Enhance CX for Off-Premises Orders
Hooters invests in FlyBuy curbside pickup technology as it reopens restaurants. - 9/10/2020
Roy Rogers Expands Off-Premise Dining
Adding Uber Eats as a second delivery service, Western-themed quick-service chain says accessibility is a key business driver going forward. - 9/10/2020
McDonald’s Franchisee Leverages Tech to Reduce Waste
After digitizing food safety with Squadle, this franchise says it is cooking less more often, therefore serving higher quality food and minimizing waste. - 9/9/2020
sweetgreen Promotes Personalization
By introducing Collections, sweetgreen aims to help guests further explore the menu by giving them tailored suggestions based on their preferences. - 9/9/2020
North American Bancard Buys Salido
NAB will vertically integrate SALIDO's Restaurant OS on top of their existing payments platform, EPX, to offer a single payment solution for all hospitality partners.
