DeviceBits, ResultsCX Join Forces

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DeviceBits, ResultsCX Join Forces

09/14/2020

DeviceBits, an AI software provider, and ResultsCX, formerly The Results Companies, will be uniting to enhance customer assisting software solutions under one brand. The union will merge what was formerly a suite of individual solutions offered by DeviceBits into one product known as SupportPredict.

DeviceBits was acquired by The Results Companies last year; the two have combined under ResultsCX.

DeviceBits has been instrumental in changing the way customer service representatives interact with customers through self-service, predictive and interactive experiences. The SupportPredict digital platform will redefine call center agent-support and self-service environments based on machine-learning and cross-channel user behavior data. SupportPredict will consist of three main components:

1. SupportPredict Agent AI

Empowers agents with a self-learning AI platform that leverages usage data from over 100 million users to maximize first-call resolution and transform customer satisfaction.

2. SupportPredict Self Service

Takes customers beyond the standard self-service experience with predictive, turn-by-turn guidance and five content delivery methods to accommodate all learning types. With features like content scoring, usage alerts, and feedback analytics, relevant content is always at the ready.

3. SupportPredict Bots

When digital-first customers escalate from chatbot to agent, SupportPredict Bots bridges the transition to Agent AI, allowing agents to start the conversation right where the bot left off.

The merger of the two organizations allows DeviceBits more flexibility to help brands achieve the right balance of human and digital interaction for their customer base. No matter where a brand organization is on their digital transformation journey, the SupportPredict software products help to grow revenue, reduce costs, and deliver a resolution-centered, differentiated customer experience.