Anna Wolfe
ARTICLES BY THIS AUTHOR
- 11/2/2023
How Smart Technology is Reinventing the Hotel Experience
The hotel room TV plays a major role in keeping the guest both entertained and informed. Here's how to design the perfect guest experience. - 11/1/2023
WATCH: Strengthening the Customer Relationship with Real-Time Data
El Pollo Loco's Clark Matthews took to the stage at MURTEC Executive Summit to share some of the brand's data and tech hacks that continue to pay off. - 10/31/2023
WATCH: Brooklyn Dumpling Shop's Bold Ideas, Big Innovation
Founder and CEO Stratis Morfogen took to the stage at MURTEC Executive Summit to share some of his philosophies behind the brand, a 2023 MURTEC Breakthrough Customer Engagement Award Winner. - 10/30/2023
How Smart Sensors Support Better Cold Storage Management
Here's how restaurants can use smart sensors to improve food storage and reduce waste. - 10/29/2023
WATCH: Dr. Bryan K. Williams on the Importance of Customer Engagement
Williams shared how truly engaging each customer can set your restaurant apart from those that simply transact business. - 10/29/2023
Chipotle Targets Two Areas for Improvement
Building upon what Chairman and CEO Brian Niccol described as “a strong foundation,” Chipotle Mexican Grill is zeroing in on two areas for improvement. The first is adjusting the cadence of digital orders. - 10/24/2023
6 Tips for a Smoother Holiday Season
In an industry where guest satisfaction, positive reviews, and word-of-mouth recommendations are paramount, the holiday season becomes a critical period; a single negative experience can deter customers permanently. - 10/22/2023
Restaurant Tech Should Work For You, Not Against You
Three ways to make sure technology enhances — not hinders – the restaurant experience for your employees and customers. - 10/18/2023
Driving Restaurant Growth through Ops Excellence: New Research Findings, Emerging Trends
Discover the pulse of the restaurant industry at HT’s webinar, October 25th at 11 am ET, as we unveil new research about the challenges and costs that brands face in their pursuit of operational excellence and unit expansion. - 10/17/2023
STUDY: US Consumers Demand More as Brand Loyalty Declines
The SAP Emarsys Customer Loyalty Index 2023 reveals that US brand loyalty is falling fastest globally. Americans are saying no to handing over dollars and data without something in return.
