Anna Wolfe
ARTICLES BY THIS AUTHOR
- 12/17/2023
Generative AI, Ransomware Attack Among HT’s Most-Read Stories
HT starts counting down the 20 most-clicked stories of the year. - 12/12/2023
HT Talks Tech: How Daily Provisions is Ramping Up Guest Engagement
HT caught up with Ashley Bode, Senior Director of Growth Marketing, and Morgan Wiley, Senior Director of Digital Innovation, to get an update on how Union Square Hospitality Group's Daily Provisions brand is leaning into tech. - 12/11/2023
Integration + Digital Engagement Drive the Hospitality Industry's Transformation
The hospitality industry has been on an exhilarating journey of transformation, and as we step into 2024, the pace of change shows no signs of slowing down. Two crucial aspects of this transformation include integration and digital engagement. Here’s what to expect for these areas in the coming year. - 12/3/2023
Building the Right Reputation Through Customer Service, Customer Centricity
An organization that is customer centric trains every employee to ask whether the decisions they make will have an impact on the customer, and if so, what that impact would be. - 12/3/2023
Denny’s Courts Hotel Partnerships
The diner is looking for franchisees interested in opening locations near or adjacent to hotels. - 11/29/2023
Loyalty Programs: How to Get the Marketing Benefits While Addressing Fraud Concerns
Focusing loyalty program growth initiatives on Millennials and Gen Z makes sense given their embrace of digital apps. - 11/28/2023
Kitchen United Closes Ghost Kitchens
Kitchen United has closed the seven Kitchen United Mix locations inside Kroger grocery stores as the company pivots to focus on its software business. - 11/26/2023
Jack in the Box Reports Strong Demand for First-Party Channels
For the third consecutive quarter, digital carryout business is surpassing delivery growth. First-party channels increased 36% YoY. - 11/19/2023
WATCH: Strengthening Customer Relations with Real-Time Data, Communications
At MURTEC Executive Summit, El Pollo Loco's VP of IT, Clark Matthews, explains the impact of having access to real-time data. - 11/16/2023
Understanding the Fundamental Differences Between Hotel Property Management Systems and Guest Experience Software
Understanding the role and focus of each of these solutions is essential for hotel CIOs and Operations Directors seeking to harness the power of technology to maximize their property's success.
