2020 Hotel Visionaries

Michal Christine Escobar
Senior Editor, Hotels
Michal Christine  Escobar  profile picture

For 15 years, the Hotel Visionary Awards have sought to honor hotel companies for outstanding leadership in customer-facing and enterprise innovation. This year’s winners demonstrated that hotels were working to improve back-of-house operations in 2019, by upgrading legacy systems to cloud-first applications that enable their brands to be nimble, efficient and quick. Additionally, our customer-facing innovator found a way to make a significant impact on customer service by creating a chatbot so intuitive it can respond to emojis, detect customer service problems, and proactively offer solutions. The 2020 Visionaries are:

2020 Customer Facing Innovator: Edwardian Hotels London

2020 Enterprise Innovator: Hyatt

2020 Enterprise Innovator: Motel 6

2020 Enterprise Innovator: RLH Corp.