Two South Pacific Resorts Benefit from MTech Service Technology

MTech, a division of Newmarket International, Inc. is implementing its property management technology in two South Pacific hotels. The InterContinental Singapore recently spent $7.2 million in renovations and preservation efforts and has now invested in the MTech management system HotSOS. MTech's HotSOS (pronounced hot sauce) assists hotel staff with the management of workflows, the tracking and reporting of guest incidences, and prioritizing staff and guest requests simultaneously. A preventative maintenance and task management system, the automated HotSOS solution is designed to fast track service orders and guest requests for increased efficiency. HotSOS uses innovative technology for a more streamlined approach to hotel operations.

 

The Pan Pacific Nirwana Bali Resort, a five-star golf retreat, has completed a comprehensive service solutions upgrade in association with McLaren Technologies www.mclarenint.com, MTech’s partner for the Asia Pacific. On consultation with Pan Pacific, the company has now completed the install of two new systems – HotSOS and REX to assist in streamlining the resort’s extensive operations. The implementation of these tech solutions is designed to streamline operations from staff and guests requests right through to room assignment and cleaning processes.

 

The REX housekeeping management solution is perhaps most famous for its use of Android devices, which are supplied to staff working at all levels of the hotel’s infrastructure.  Empowering room attendants with Android technology means that guests are assured of enjoying access to their rooms on check in faster than ever before.