Trump Hotel Improves Guest Experience with POS

The latest TRUMP HOTEL COLLECTION property, the Trump International Hotel & Tower Toronto, which opened on January 31, 2012, has selected the MICROS OPERA Enterprise Solution and the MICROS Restaurant Enterprise Solution (RES) as its primary hospitality technology systems.

 

The MICROS OPERA Enterprise Solution (OES), which includes the OPERA Property Management System (PMS), the OPERA Vacation Ownership System (OVOS) and the OPERA Customer Information System (OCIS) to manage customer data, provides the Trump International Hotel & Tower Toronto with technology for operating the property, all while consolidating Customer Relationship Management functionality and providing the ability to manage Guest and Owner Relations across the entire TRUMP HOTEL COLLECTION.

 

MICROS RES was selected for its restaurant operations functionality. In addition to MICROS RES, Trump International Hotel & Tower Toronto will utilize MICROS' mymicros.net business intelligence platform for reporting functionality including mobile reporting capabilities on smartphone devices, the powerful MICROS Workstation 5A (WS5A) point-of-service terminals, and Mobile MICROS handheld units to bring service to its clientele wherever they are enjoying the renowned Trump hospitality.

 

"Our partnership with MICROS for our primary hospitality systems allows us to standardize our technology and corporate best practices across our entire portfolio," stated Mike Straube, corporate director of finance, TRUMP HOTEL COLLECTION. "By standardizing on MICROS technology, we are able to replicate our processes to become more efficient and secure, and provide a consistent and superior experience to our clientele."