A collection of news, articles and other featured content about Speed & Service.

A collection of news, articles and other featured content about Speed & Service.

Speed & Service

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  • DOs and DON'Ts of Gamification

    How gamification strategies can help operators win with more loyalty members, increased bookings, higher incremental revenue and a more deeply engaged staff.
  • The Rise of Mobile Payments

    With faster transaction speeds and just as much security as EMV, mobile payment is growing in popularity and saturation.
  • How to Maximize Group Sales

    A blend of technology and operational tactics help hotels provide better service to group guests while maximizing profits.
  • Mobile Payments in Transition

    Consumer expectations and demands drive the need for mobile options to go beyond payment alone. As operators seek to find ways to maximize the potential of payment platforms, they look to integrate other features with the payment component such as loyalty and order-ahead capabilities.
  • Three Tech Trends Getting Served Up in Restaurants

    Networked devices and a bevy of data will reshape the next-generation kitchen. HT takes a look at three key areas, including IoT, analytics and real-time ordering, that are ripe for adoption in the kitchen.
  • Loyalty: The Next Generation

    Across the hospitality industry, operators must find ways to address loyalty as the ever-evolving entity it is in order to keep programs relevant.
  • Working the Local Angle: Benefits of Location-Based Technology

    Using beacons and geo-fences, hospitality operators gain greater access to customers, increasing business and loyalty. The latest in location-based tech also allows operators to capture information about a customer to offer more personalized service.
  • Online Ordering Makes the Move to Mobile

    The growth of online ordering in the restaurant industry has been explosive as more and more operators are offering the option in order to remain competitive and meet the needs of today's tech savvy customers. Now online ordering is going mobile and growing at an even faster rate.
  • 5 Must-Haves for Next-Gen Catering

    As more restaurants and hotels offer catering services, technology plays an integral role in maintaining top-notch service while increasing revenue. It is essential for operators to evaluate the catering process and determine where and what technology can be used to increase value to customers.
  • 8 Tips for Social CRM Success

    Customers' social habits are changing so rapidly, operators need tech tools to help manage online reputations. Having a cogent and cohesive customer relations management strategy is vital to success. Here operators offer a few of their best practices for social CRM.
  • Tech Helps Restaurants End the Painful Wait

    Mobile-based waitlist solutions are helping restaurants streamline the waitlist and reservation process. A variety of new technologies are taking hostess stands into the 21st century.
  • Beyond Price: Technomic Study Identifies Key Value Factors for Restaurants

    Study confirms consumers still care about value, including low prices. But restaurants can highlight their attributes — from food quality, to family recipes, to nutrition, to speed — to heighten the perception of good value.

A collection of news, articles and other featured content about Speed & Service.