Speed & Service

How gamification strategies can help operators win with more loyalty members, increased bookings, higher incremental revenue and a more deeply engaged staff.

With faster transaction speeds and just as much security as EMV, mobile payment is growing in popularity and saturation.

A blend of technology and operational tactics help hotels provide better service to group guests while maximizing profits.

Consumer expectations and demands drive the need for mobile options to go beyond payment alone. As operators seek to find ways to maximize the potential of payment platforms, they look to integrate other features with the payment component such as loyalty and order-ahead capabilities.

Networked devices and a bevy of data will reshape the next-generation kitchen. HT takes a look at three key areas, including IoT, analytics and real-time ordering, that are ripe for adoption in the kitchen.

Across the hospitality industry, operators must find ways to address loyalty as the ever-evolving entity it is in order to keep programs relevant.

Using beacons and geo-fences, hospitality operators gain greater access to customers, increasing business and loyalty. The latest in location-based tech also allows operators to capture information about a customer to offer more personalized service.

The growth of online ordering in the restaurant industry has been explosive as more and more operators are offering the option in order to remain competitive and meet the needs of today's tech savvy customers. Now online ordering is going mobile and growing at an even faster rate. From responsive websites to mobile apps, mobile ordering helps restaurants increase the bottom line and offer more convenience to customers.