Speed & Service

  • 5 Must-Haves for Next-Gen Catering

    As more restaurants and hotels offer catering services, technology plays an integral role in maintaining top-notch service while increasing revenue. It is essential for operators to evaluate the catering process and determine where and what technology can be used to increase value to customers. HT shares five key elements that operators should consider as must-haves for catering technologies.

  • 8 Tips for Social CRM Success

    Customers' social habits are changing so rapidly, operators need tech tools to help manage online reputations. Having a cogent and cohesive customer relations management strategy is vital to success. Here operators offer a few of their best practices for social CRM.

  • Tech Helps Restaurants End the Painful Wait
    Mobile-based waitlist solutions are helping restaurants streamline the waitlist and reservation process. A variety of new technologies are taking hostess stands into the 21st century. New functionalities include text messages being sent to guests or guest names and party sizes being typed directly into an application on a tablet.

  • Beyond Price: Technomic Study Identifies Key Value Factors for Restaurants
    Study confirms consumers still care about value, including low prices. But restaurants can highlight their attributes — from food quality, to family recipes, to nutrition, to speed — to heighten the perception of good value.

  • Considering QR Codes? What You Need to Know.

    QR codes have emerged as an effective way to engage with customers via customized messaging that takes advantage of the popularity and prevalence of smartphones. Marketing experts, technology trend-setters and hotel and restaurant operators share their experiences to decode the future of QR codes in hospitality
    a group of people in a garden

  • Harnessing & Profiting From Social Media Intelligence
    The next wave in customer engagement is social customer relations management. As more formal tools emerge to build brand awareness and identify influential customers, many leading companies are taking a more proactive approach to utilize social media by customizing offers based on activity in order to increase loyalty and sales.

  • Smart Cards Usher in Future of Payment in the U.S.
    As the hospitality industry faces the end of magnetic stripe credit cards, operators must prepare for a new era of payment processing that will necessitate hardware and software upgrades.

  • Epson Introduces Liner-free Compatible Label Printer
    Certified NCR receipt on label media improves QSR efficiency, order accuracy, customer satisfaction

  • Associations to Implement Unique Global Identifiers for Hotels
    Several major associations involved in hospitality distribution and technology have joined forces to implement a program of unique global identifiers for hotels.

  • See it, Hear it, Time It
    From digital menu boards, to headphones, to timers, a variety of technologies are helping QSR operators to improve speed and service at the drive-thru. HT takes a look at some of the latest drive-thru technology advancements, and looks ahead at possible next-generation applications.
X
This ad will auto-close in 10 seconds