Spectrum Enterprise, a part of Charter Communications, Inc., has introduced Unified Communications (UC) for Hospitality, a comprehensive cloud-hosted platform that makes it easier for hoteliers to manage their voice services, customize the guest experience and improve efficiencies.
UC for Hospitality provides hotel staff the flexibility to work and collaborate from multiple devices or locations with voice services that include instant messaging, video conferencing, content sharing, meeting capabilities, and a mobile app. Phone greetings and wake-up calls can be tailored by room, and voicemail prompts can be in the guest’s preferred language. An easy-to-use online portal allows management to track housekeeping statuses, minibar inventories and guests’ in-room phone charges. UC for Hospitality can also integrate with an existing property management system (PMS) for additional operational efficiency, guest engagement and promotion of amenities and events.
“Spectrum Enterprise UC for Hospitality is a comprehensive, fully-managed solution designed to address the unique communication needs that hotels have throughout their properties – from guest rooms to the front desk and back office – so that staff can more easily deliver an exceptional guest experience,” said Richard Twilley, Group Vice President, Vertical Markets, Spectrum Enterprise.
UC for Hospitality is easy for hotels to implement and for employees to use as Spectrum Enterprise manages the solution from end-to-end, including networking, devices, implementation assistance, employee training, maintenance, and updates with around-the-clock support.
According to IDC's 2021 Hospitality and Travel Survey,* 42% of hospitality, dining, and travel organizations are prioritizing investments in employee-facing systems and innovation to achieve top business objectives, which include increasing revenue, driving efficiency, and improving guest and employee satisfaction. In addition, 56% of those surveyed say that workforce technology investments will specifically be prioritized to execute on improving employee engagement efficiently and at scale.
“As the hospitality industry continues to recover from the pandemic, hotels face the reality of managing rebounding demand and meeting or exceeding the increased expectations of guests with depleted staff," said Dorothy Creamer, IDC’s Research Manager for Hospitality & Travel Digital Transformation Strategies. "The persisting labor crisis is driving hotels to augment existing staff with tools and solutions that empower employees to be more efficient and effective to deliver optimal guest experiences. Resilient organizations will need to provide employees with unified communications solutions to access and relay valuable information in real time to both fellow employees and guests to drive higher-value, personalized interactions and frictionless experiences."
The Spectrum Enterprise UC for Hospitality solution is compliant with federal industry regulations regarding Enhanced 911 calls (Kari’s Law and RAY BAUM’S Act), giving peace of mind that every guest and employee can easily dial 911 for assistance and that first responders can obtain a precise caller location. Furthermore, multi-channel alerts can make staff aware when guests make emergency calls or miss their wake-up calls.