Communications

Can You Hear Me Now? Strong Cell Signals, Strong Satisfaction

Hotels with lackluster cell coverage stand to lose revenue to competitors that address signal issues

Opus Hotel Implements AI-Driven Messaging Platform

Ivy smartconcierge to deliver frictionless services to guests while optimizing engagement, efficiency, and revenue.

Routier Awarded U.S. Patent for Hotel Guest Engagement Technology

Hotel management platform receives patent on installation-free guest engagement technologies that create zero latency for end user.

Perry Hotel Finds a Better Way to Engage with Guests, Communicate with Staff

Hotel uses new internal communication software tool to replace previous mode of communication: radio.

JetSense.ai, Neighborhood Restaurant Group Partner to Enable Diners to Order Via Text, Amazon Alexa

Eventually customers will be able to order through WhatsApp and Facebook Messenger as well.

SkyTouch Technology, Whistle Messaging Offer Integrated Platform

Integration will help hoteliers and guests communicate easier.

Beekeeper’s Platform Named ‘Most Innovative Hotel Technology’ at HX 2018

Beekeeper was one of five finalists competing in the Tech Pitch innovation challenge.

HTNG Releases Whitepaper to Educate IT on CBRS

Whitepaper covers the technology, its application and major use cases.

Why Your Next Technology Investment Should be a Panic Bot

Old fashioned radios create inefficiencies and don't provide the same level of safety.

3 Tactics to Drive Hotel Staff Communication Effectively

Effective communication among staff and to guests translates into increased efficiency, engagement and retention.

Oroville Dam Disaster Prompts Feather Falls Casino, Lodge & Brewing Co. to Implement Employee Communication Technology

When the casino couldn't reach evacuated employees, Feather Falls decided it needed a reliable way to communicate with staff who did not have work e-mails.

Hawaii’s Only Adult-Only Resort Eliminates Radio Chatter to Create Zen with ALICE

Staff members have easy access to internal work orders and guest requests with real-time status updates.

AccorHotels UK & Ireland Allows Guests to Message Staff via WhatsApp

Guests can request room service, housekeeping or make restaurant reservations via the app.

Phonesuite Releases Voiceware 3.0 as an Upgrade to Its Existing Hotel Communication Platform

Enhanced software helps hotel managers monitor one or more properties more efficiently using new cloud-based tools to track call data, metrics and hotel staff.