Communications

Preferred Hotels & Resorts is one of the world’s largest independent hotel brands, representing more than 650 of the world’s finest independent hotels, resorts, residences, and unique hotel groups across 80 countries.

Staff members across various departments will utilize Orion for real-time communication, including housekeeping, engineering, food and beverage, security, events, recreation, and concierge.

Optii Solutions, a cloud-based hotel operations software, has announced its partnership with Rodd Hotels & Resorts, which will adopt Optii Solutions technology across all seven properties throughout Prince Edward Island, Nova Scotia and New Brunswick.

New Virginia-based luxury residential suite hotel turns to Think Simplicity for its turnkey, versatile communication solution.

Fire alarm panels, elevator phones, fax machines, public safety phones, building access systems and more all affected.

Legacy copper-wire phone lines are being rapidly phased out by telecommunications providers, creating a challenge for safety devices and business-critical systems that require a POTS line and often can’t be migrated to voice over internet, or VoIP, service.

As foreign nationals arrive in the U.S. on temporary Visas to help fill labor gaps, hotel operators can leverage mobile communication tools to remove the language barrier and assist with onboarding, training, scheduling, engaging, and recognizing employees.

Think Simplicity adds new functionality to provide hoteliers with the ability to post important information for staff quickly and easily.

Technology also enabled the resort to gather more positive guest reviews, improve housekeeping efficiencies, and personalize the check-in experience.

By creating an always-on engagement channel, hotels are able to answer questions, flag issues, or resolve possible detractions in real-time.

App allows the resort to offer everything at the guest’s fingertips, from check-in to fitness class schedules to F&B delivery.

Two-way communication and utilizing Artificial Intelligence (AI) are the two key factors that will empower hotel staff to provide a more personalized experience for guests, no matter the size of the team.