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Communications

A collection of news, articles and other featured content about Communications.

Hotels: You Need a Disaster Plan

Disaster plans allow hotel management to clearly communicate with staff the steps they need to take to stay safe.

How One Hotel Group Used Tech to Achieve a 5.26% Increase in Overall Guest Satisfaction

Eclipse Hotels Group also saw a 5.9% improvement in “Room Physical Condition” and a 3.46% increase in “Room Cleanliness” during the same timeframe.

Guests can now book any Mandarin Oriental property around the globe from within the WeChat platform with just a few clicks and utilise their in-App WeChat Pay account to secure reservations.

Integration partnership enables guests to speak commands using a Volara-powered smart speaker and receive staff replies or request updates via Routier MessageHub.

Efficient, effective operations will depend on contactless communication with guests and staff.

Physical distancing, frequently changing information, and a need to manage costs will accelerate the digitalization trend and foster better interactions with guests and employees.

Despite having to cancel its annual day of giving on March 25 due to COVID-19, the sandwich shop raised $1.2 for local charities during March.

A Harvard Business Review survey of business executives found that 72% say productivity increases when frontline workers are empowered to make decisions.

A wireless communication and alerting system can be used to automate various events, which is pertinent to addressing the needs of a pop-up hospital.

New business communications solution integrates with hotel property systems, messaging services to provide staff members with detailed customer information during each call.

Company aims to improve information sharing, flatten the curve and accelerate recovery.

Whistle is offering free messaging via the Whistle platform to hotels needing help.

Hoteliers from North Point Hospitality and InTown Suites will discuss best practices to communicate and connect with employees during the coronavirus pandemic.

Texting an employee after hours about picking up a shift the next day might seem like a good idea, but in reality it's not.

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