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Communications

A collection of news, articles and other featured content about Communications.

As Americans Venture Out: Contactless Communication Rises in Importance

Americans are increasingly willing to travel, albeit short distances, and are bringing with them a new set of expectations for interacting with hotel staff, property.

Glowing, Infor Implement Real-Time, Two-Way Integration at Mandarin Oriental Hotel Group

Platform allows staff to communicate and access guest preferences in real-time, enabling them to deliver a bespoke experience for each and every guest.

Together with its marketplace partners Lua and SalesBoost, employee communication hub Beekeeper will showcase some of the tools every hotel needs on the road to recovery

Current estimates say 90% of hotel operations are still managed by pen and paper which leads to inefficiencies, lack of team communication, and unnecessary costs.

Hospitality technology specialists For-Sight will provide CRM & Marketing solutions to allow Staycity to enhance their guest experience.

Hotels must identify what tech is most valuable to sustaining business right now and reconsider the rest.

The humble SMS can be used to limit in-person interactions, prevent queueing, notify guests of new safety measures, and more.

Choice Hotels Canada uses an employee-facing app to better engage with, educate and recognize frontline staff.

A Hotel Industry Advisory from HTNG brings clarity to recent federal laws impacting telecommunication systems.

Automated Messaging & Workflows to Streamline the Guest Journey, and Provide a Safe & Contactless Experience.

Knowcross worked remotely with the hotel to ensure that modules such as the guest-request management system and the mobile application work seamlessly thereby providing instant availability key features as occupancy starts and increases.

Hotel brand stresses the importance of continually collaborating with teams to keep everyone apprised of daily changes and to encourage ideas from frontline workers on how to improve processes and deliver a superb guest experience.

Integration allows hotels to provide an automated and contactless guest journey through messaging.

Post pandemic, guests will find their stay experiences to be better, safer, and more streamlined thanks to integrated technologies that connect people to work and co-workers to each other.

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