Americans are increasingly willing to travel, albeit short distances, and are bringing with them a new set of expectations for interacting with hotel staff, property.
Platform allows staff to communicate and access guest preferences in real-time, enabling them to deliver a bespoke experience for each and every guest.
Together with its marketplace partners Lua and SalesBoost, employee communication hub Beekeeper will showcase some of the tools every hotel needs on the road to recovery
Current estimates say 90% of hotel operations are still managed by pen and paper which leads to inefficiencies, lack of team communication, and unnecessary costs.
Knowcross worked remotely with the hotel to ensure that modules such as the guest-request management system and the mobile application work seamlessly thereby providing instant availability key features as occupancy starts and increases.
Hotel brand stresses the importance of continually collaborating with teams to keep everyone apprised of daily changes and to encourage ideas from frontline workers on how to improve processes and deliver a superb guest experience.
Post pandemic, guests will find their stay experiences to be better, safer, and more streamlined thanks to integrated technologies that connect people to work and co-workers to each other.
