Communications

How Digitalizing the Workforce with Beekeeper Helped Jurys Inn Engage All Employees During the Pandemic

In March, when most other hotel companies were scrambling to find ways to connect with their teams, Jurys Inn was able to share relevant company information with everyone — no matter where they were, what job they held, or which language they spoke — and alleviate safety and employment concerns.

How Mandarin Oriental Hotel Group Focused on Workforce Wellbeing

Local wellness committees were put in place to launch targeted, holistic wellbeing content via videoconferencing, MOHG's branded social platform, and other digital channels.

Vonage Contact Center Helps Hotelbeds Handle the Challenges of a Global Pandemic While Boosting Customer Experience

Hotelbeds chose the Vonage Contact Center for its deep Salesforce integration, omnichannel, routing and reporting capabilities.

Interface Security Systems Introduces New Business Text Messaging App for Restaurants

New Two-way Mobile Text Messaging App Enables Restaurants to Communicate with Customers Using Existing Published Business Phone Numbers

Zonetail Partners with Routier to Bring AI Contactless Multilingual Guest Messaging

Integration partnership enabling 25,000+ AAHOA affiliate hotels, and other Zonetail hotel partners, to digitally communicate with guests using the Zonetail app, or by using Routier, connecting guests and staff via SMS/text, Instagram, Twitter, WhatsApp, WeChat, Facebook, Line and others.

Why Guests Don’t Answer Your Phone Call & How to Fix It

Robocalls have made Americans overly averse to answering phone calls – especially from unknown numbers – but there are three key steps your hotel can take to encourage guests to pick up the phone.

WANAAHA Casino Launches Theatro’s In-Ear Communication Platform to Drive Team Engagement and Elevate Guest Experience

California gaming operator empowers every member of its team to communicate, collaborate and access necessary information through Theatro’s mobile IoT platform

Taking Control of Telecom to Improve Guest Engagement & Experiences

A BYOC approach can be a key element to help the hospitality industry stay one step ahead of customer demands and remain competitive.

Relay Launches Newest Enterprise ‘Walkie-Talkie Killer’ Relay+

Software-powered push-to-talk device offers simplicity and unlimited range, sets sights on becoming the communications platform for frontline workers.

Nomadix Helps Hotels Navigate COVID-19 With New Cloud PBX Service

Nomadix PBX enables hotels to upgrade outdated equipment, meet new safety requirements and save money each month by making the switch.

LoungeUp Improves Its Messaging Tool to Optimize Guest Request Management

The messaging tool has been transformed into the Guest Messaging Hub, which centralizes conversations and guest requests.

Groupe.io Announces Roll Out of New Process Automation Capabilities

New Features Enhance Operational Efficiency, Productivity for Deskless Workforce by Automating Routine Tasks, Approvals and more.

From the Information Age to the Contactless Era

The new guest experience means interacting with hotels via a device in the palm of your hand both for safety and for convenience.

As Americans Venture Out: Contactless Communication Rises in Importance

Americans are increasingly willing to travel, albeit short distances, and are bringing with them a new set of expectations for interacting with hotel staff, property.