Communications

Hotels: You Need a Disaster Plan

Disaster plans allow hotel management to clearly communicate with staff the steps they need to take to stay safe.

How One Hotel Group Used Tech to Achieve a 5.26% Increase in Overall Guest Satisfaction

Eclipse Hotels Group also saw a 5.9% improvement in “Room Physical Condition” and a 3.46% increase in “Room Cleanliness” during the same timeframe.

Mandarin Oriental Launches Global WeChat Strategy

Guests can now book any Mandarin Oriental property around the globe from within the WeChat platform with just a few clicks and utilise their in-App WeChat Pay account to secure reservations.

Routier Joins Volara’s Voice Hub to Expedite Two-Way Contactless Guest Communications

Integration partnership enables guests to speak commands using a Volara-powered smart speaker and receive staff replies or request updates via Routier MessageHub.

Chatting About the Future: A Post COVID Hotel Stay

Efficient, effective operations will depend on contactless communication with guests and staff.

How COVID-19 Will Force Digitalization in the Hotel Workplace

Physical distancing, frequently changing information, and a need to manage costs will accelerate the digitalization trend and foster better interactions with guests and employees.

Jersey Mike’s Raises $1.2M for Local Charities in March

Despite having to cancel its annual day of giving on March 25 due to COVID-19, the sandwich shop raised $1.2 for local charities during March.

Beekeeper Launches Next Normal Package to Help Organizations Empower Frontline Workers

A Harvard Business Review survey of business executives found that 72% say productivity increases when frontline workers are empowered to make decisions.

Benefits of Wireless Communication When Transitioning from Hotel to Hospital During COVID-19

A wireless communication and alerting system can be used to automate various events, which is pertinent to addressing the needs of a pop-up hospital.

The Albion Hotel Miami Beach Leaves PBX Behind for Cloud-Based Virtual Communications, Business Analytics

New business communications solution integrates with hotel property systems, messaging services to provide staff members with detailed customer information during each call.

POPcodes Announces Initiative to Help Acquirers and ISOs Instantly Deliver COVID-19 Safety Messages to Merchants

Company aims to improve information sharing, flatten the curve and accelerate recovery.

Whistle Joins Tech Companies Supporting the Hospitality Industry and Travelers During Pandemic

Whistle is offering free messaging via the Whistle platform to hotels needing help.

Beekeeper to Host ‘Communicating During COVID-19’ Webinar on Wednesday, March 25

Hoteliers from North Point Hospitality and InTown Suites will discuss best practices to communicate and connect with employees during the coronavirus pandemic.

4 Strategies for Complying With Wage and Hour Laws as Technology Evolves

Texting an employee after hours about picking up a shift the next day might seem like a good idea, but in reality it's not.