Communications

Why Your Next Technology Investment Should be a Panic Bot

Old fashioned radios create inefficiencies and don't provide the same level of safety.

3 Tactics to Drive Hotel Staff Communication Effectively

Effective communication among staff and to guests translates into increased efficiency, engagement and retention.

Beekeeper’s Platform Named ‘Most Innovative Hotel Technology’ at HX 2018

Beekeeper was one of five finalists competing in the Tech Pitch innovation challenge.

HTNG Releases Whitepaper to Educate IT on CBRS

Whitepaper covers the technology, its application and major use cases.

Oroville Dam Disaster Prompts Feather Falls Casino, Lodge & Brewing Co. to Implement Employee Communication Technology

When the casino couldn't reach evacuated employees, Feather Falls decided it needed a reliable way to communicate with staff who did not have work e-mails.

Hawaii’s Only Adult-Only Resort Eliminates Radio Chatter to Create Zen with ALICE

Staff members have easy access to internal work orders and guest requests with real-time status updates.

AccorHotels UK & Ireland Allows Guests to Message Staff via WhatsApp

Guests can request room service, housekeeping or make restaurant reservations via the app.

Communicate with Guests via Their Preferred Medium: Chat

Messaging makes traveling easier and communication more personal, which provides a better guest experience.

Phonesuite Releases Voiceware 3.0 as an Upgrade to Its Existing Hotel Communication Platform

Enhanced software helps hotel managers monitor one or more properties more efficiently using new cloud-based tools to track call data, metrics and hotel staff.

Marchex Institute Study Finds Hotel and Cruise Industries Lose Significant Volume of Customers Due to Poor Call Handling

Twenty-four percent of cruise line calls and 14 percent of hotel calls go unanswered or are abandoned by customers.

HTNG Announces New Staff Alert Technology Workgroup

Workgroup to publish a Buyer's Guide to make it easier for hotels to select and implement technology that enables staff to summon assistance in an urgent situation.

Williamsburg Hotel Selects ALICE to Connect Staff

ALICE allows fluid communications between departments

SIXTY Hotels Signs on with Operational Communication Platform

Beekeeper helps the luxury hotel increase employee engagement

Viceroy Hotel Group Will Debut New Samsung/ALICE Smartwatch

Samsung, ALICE show off their new joint venture at HITEC