Social Networking

Provider of social intelligence predicts key ways businesses will use online feedback to enhance customer experience.

BlazeLoop allows managers to secure customer reactions from a variety of channels.

Bar Louie has partnered with Seattle startup graZie Mobile to revolutionize virtual gift giving.

Infor HMS provides deeper insight into guest sentiment through strategic collaboration with TrustYou.

The results of HT's 2012 Customer Engagement Technology Study show that restaurants are experimenting with mobile tech to create innovative marketing programs to engage customers. Building a strong social and mobile strategy with these suggestions will help restaurants to foster loyalty and ultimately drive business.

New POS software allows patrons to use mobile devices to order and pay.

Empathica GoRecommend has helped Red Robin to turn satisfied customers into brand ambassadors.

Market Metrix has released analysis that finds that feedback based on social media often is based on bogus reviews and scant data.