Self-Service

HT tracks consumer attitudes towards self-service technology, and finds that mobile apps, kiosks, and other customer-facing tools can help prevent disgruntled customers, and even walk-outs, over long lines.

Certified NCR receipt on label media improves QSR efficiency, order accuracy, customer satisfaction

No longer centered around kiosks, self-service has come to encompass a wide range of products, from mobile applications and iPads to guest service portals accessed by the in-room TV, that are putting even more control into consumers' and operators' hands.

With profits from the in-room television and phone drying up, hotels are increasingly on the hunt for the next source of guestroom revenue. Here's how automated concierge systems, creative pricing, increased bandwidth and more can help to fill the gap.

Guests staying at the Japanese capsule cabin-inspired hotel Yotel, will receive RFID key cards from self-service kiosks upon check-in; on departure, guests insert their key card at the reception kiosk, pay the balance and leave.

The Asian hotel will provide guests with a way to access, review and order services through an in-room virtual concierge system running on iPads.

The ink isn't yet dry on the NCR and Radiant deal, and the industry is already talking about how the merger will affect both companies' standing in the marketplace. Here's how each company is expected to benefit from the acquisition, plus the bottom line for hospitality end-users.

The Elo TouchSystems 2243L is designed for integrators looking to deliver durable, slimmer kiosk equipment.