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Self-Service

  • Hampton Inn & Suites Woodland Installs FlyteBoard for Guest Convenience

    Airport-bound business travelers rely on FlyteBoard to deliver accurate arrival and departure information for Sacramento International.

  • McDonald's Shakes up Food Ordering in Europe

    McDonald's Corp. is set to add ordering and payment kiosks to nearly 7,000 locations in Europe.

  • Self-Service Reborn

    Study reveals that acceptance of self-service by hospitality organizations runs high when it is presented on the right platform: guests' own devices.

  • LodgeNet Turns TV into Guest Service Portal

    The cloud-connected solution features access to a number of guest services and flight and city info, while a suite of apps convey hotel specific information and promotions that traditionally have been communicated to guests through an in-room guide.

  • Technology on the High Seas

    From the research through the booking phase, from check-in through way-finding display boards, cruise lines are tapping sophisticated technology to manage the guest experience and increase revenue.

  • 2011 In-room Technology Showcase

    This year's showcase focuses on the amenities that hotels should consider to attract today's tech-savvy guests. Highlights include an interactive in-room entertainment system and a fully-integrated guest services and backend management tool that works on the iPad.

  • Nextep Taps Into iPad Ordering

    The addition of iPad Ordering provides restaurant operators with additional self ordering and line-busting options.

  • Solving the Self-service Dilemma

    A mixed self-service model may settle the debate that pits technology against the quality of the human touch. Thomas Westergaard, senior vice president for Nordic Choice Hotels explains how such a model benefits both guests and hotels.
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