Revel Systems has rolled out new features and updates designed to address some of the challenges introduced by COVID-19, including new requirements, regulations and changed customer expectations.
New features include enhancements to online ordering experience, pickup and delivery, customer marketing, and the remote monitoring of devices. Over 20 new features are now available in an update release, and more will be announced throughout the summer.
New features and functionalities include direct messaging to consumers and the ability for merchants to customize messages on their online ordering site. This helps businesses communicate critical information such as listing modified hours, instructions for curbside pickup and delivery, and more. In addition, merchants can actively control wait times and set expectations for order completion times, allowing them to proactively manage estimated pickup and delivery windows from the POS.
Revel’s new Order Ready customer-facing screen allows merchants to differentiate between third-party pick-ups and to-go takeout orders. Order types can be color-coded to clearly match ordering channels including to-go, curbside, delivery and more.
Revel has also completed an integration with Twilio SMS, which enables merchants to send SMS notifications when an order is marked as “done” on the kitchen display system (KDS). These new SMS notifications allow for contactless communication, as there’s no need for customers to be in-store to receive updates on their order status.
Focused on improving merchants’ ability to provide efficient deliveries and creating a positive customer experience, Revel offers solutions for operators to effectively manage their own delivery operation, or native or in-house delivery, as well as optimize the experience with third-party delivery providers.
Revel clients managing their own delivery fleet can now provide customers with the ability to request no-contact deliveries. Further updates to delivery features include pass-through service fees, allowing merchants to easily manage third-party charges incurred from online ordering and delivery aggregators. Merchants using Revel’s delivery management module can now mark drivers as “assigned” and “en route,” eliminating delays that occur when a driver returns to pick up new orders.
Revel now enables merchants to offer new options for the digital purchase and redemption of gift cards including a buy now, pay later contactless revenue-generating option. Merchants using third-party gift integrations through FreedomPay, Worldpay StoreCard or Givex will be able to support enhanced gift card options for consumers. Options include the ability to purchase, reload, check balance and/or email gift cards to others.
Remote Device Monitoring
Revel Guard XT provides the ability to remotely monitor app versions on all POS devices, including iPads, printers, and payment terminals. By receiving proactive alerts, merchants can stay ahead of maintenance costs and schedule and coordinate Revel app and iOS updates, as well as resolve common issues with a single click. Revel Guard XT supports heightened security measures and control with the ability to remotely lock iPad access to a single app and restrict website activities to business-relevant sites.