A collection of news, articles and other featured content about SMS (Short Message Service).
What you don’t know about SMS marketing could cost you $500 per email.
Cloud-based GMS automates guest requests, work orders, equipment maintenance, preventive maintenance, inspections and asset management and allows guests to text in service requests.
Diners can also request to be added to a wait line via Digital Diner’s SMS feature.
Nordic Choice selects ALICE to unify guest and staff communication, eliminating silos.
With the addition of AI and natural language processing, Rose can now read sentiment and understand context.
There are many ways for hotels to connect with guests via mobile messaging but not all platforms are right for all hotels.
Messaging apps provide guests with a seamless and consistent multi-channel experience that puts them in charge of communication.
Guests can request room service, housekeeping or make restaurant reservations via the app.
Messaging makes traveling easier and communication more personal, which provides a better guest experience.
Hotels using automated text messaging have seen guest engagement increase by more than 25 percent.
This article from Zingle provides insights on how hospitality companies can improve their guest experience and increase operational efficiency in real time by texting.
Integration enables more personal and convenient conversations between guests and hotels.
This product is designed to help TRACK users communicate with their customers and leads more effectively.
Edwardian Hotels London expands ‘virtual host’ to meetings and events