SMS (Short Message Service)

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SMS (Short Message Service)

A collection of news, articles and other featured content about SMS (Short Message Service).

From Call Centers to Text Centers: How Two-Way Texting Is Transforming Hospitality

Two-way texting solutions can enhance a hotel's reputation by alleviating call congestion, improving in-house efficiency and creating happier, loyal customers.

Hotels: Pay Attention to Expedia’s New AI Bot

Expedia is leading the way in implementing AI to help their partners maximize their tools and hoteliers must learn to do the same.

New features provide advanced functionality to improve employee engagement and operational excellence.

Virtual assistant powered by OpenCity enables Tripleseat customers to book private events, capture leads, and manage inquiries 24/7.

Charlestowne Hotel uses guest surveys to gather feedback and makes it a goal to respond to every guest review.

What you don’t know about SMS marketing could cost you $500 per email.

With the median age of workers in food service at 29, restaurants will find that text-based communications are what their workforce wants.

Nordis adds text/SMS to Expresso; offers ExpressoWallet to deliver virtual membership cards and mobile statements to all wallet applications on smartphones.

Guests order at kiosks, receive a text when their food is ready and do so in a completely cash-free environment.

Go Moment’s new data platform enhancements enable hotel group executives to review their analytics on a per-property basis, viewing success benchmarks and trends over time.

Acquisition of Presto AI enables Zingle to harness the power of intent through text messaging.

Guests can text Emma at 77477 to receive real-time information on everything from snow conditions and parking to rentals and stats.

Cox Business to provide internet, managed WiFi, distributed antenna system, and video-voice services to create connected guest experience

With the addition of AI and natural language processing, Rose can now read sentiment and understand context.

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