During Restaurant Technology Network’s (RTN) Town Hall on November 11, data privacy expert Odia Kagan will take to the virtual stage to speak to the restaurant industry about privacy legislation, and how it impacts restaurant operators’ ability to collect, store and share customer data.
At MURTEC 2020, Kagan, who is Partner, Chair of GDPR Compliance and International Privacy at the Philadelphia-based law firm Fox Rothschild LLP, led sessions on data privacy and GDPR and what operators need to know.
Kagan returns to talk to the restaurant industry about the new and quickly evolving data privacy landscape, particularly in NYC, addressing third-party delivery services, restaurants and customer data.
Consumer Data & Delivery in the Big Apple
NYC recently passed a law limiting data sharing by food delivery apps and food service establishments. Key points from the legislation Odia shared on LinkedIn (follow her!):
- -A third-party food delivery service may not share customer data applicable to an online order pursuant if such customer requests that such data not be shared in relation to such online order.
- The customer is presumed to have consented to the sharing of such customer data applicable to all online orders unless such customer has made such a request in relation to a specific online order.
- The third-party food delivery service needs to provide in a conspicuous manner on its website a means for a customer to make such request and clearly and conspicuously disclose to the customer the customer data that may be shared with the food service establishment and identify the food service establishment fulfilling such customer’s online order as a recipient of such data.
- Third-party food delivery services that share customer data must provide the data in a machine-readable format, disaggregated by customer, on an at least monthly basis.
- Food service establishments that receive customer data must not sell, rent, or disclose such customer data to any other party in exchange for financial benefit, except with the express consent of the customer from whom the customer data was collected; must enable customers to withdraw their consent to use of their data by the food service establishment; and must enable customers to request and receive deletion of their customer data by the food service establishment.
- This does not apply to telephone orders.
Restaurants, if you have questions about how to legally collect, store and share data responsibly, don’t miss this free educational session. Register here. We all look forward to hearing from Kagan to decipher what is sure to be a complicated process and policy for restaurants related to customer data collection and usage.
RTN Town Halls are provided to educate the restaurant industry on hot tech topics. They are open to all restaurants as well as RTN supplier members.