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05/15/2020

New Restaurant Tech at MURTEC

Anna Wolfe
Senior Editor - Restaurants
Anna Wolfe  profile picture

MURTEC 2020 sponsors are rolling out new solutions to help restaurants power their operations now and in the future. Here’s a recap of the hot solutions found on the MURTEC show floor.  

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Altametrics’s Zip Schedules is a multi-platform application that allows managers to create schedules quickly by using templates or copying previous weeks. Zip Schedules also tracks labor budgets and is fully integrated with the forecasting module.

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Appetize POS has upgraded its menu and data management, allowing opera-tors to manage menus across units and easily execute price changes; it supports contactless guest experiences via mobile devices, virtual kiosks and drive-thru.

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CFO2 has added new features including sales analytics and invoice process automation software, essentially delivering 24/7 analysis that can provide insights in generating revenue and reducing expenses.

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Chowly’s MenuMatch technology allows restaurants to synchronize menus across all of their brands and locations in one place and sends menu changes to every third-party platform simultaneously. Chowly offers integration for more than 25 POS systems, including a variety of off-premise technologies like catering interfaces, loyalty solutions, and delivery dispatch.

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CrossCom’s CrossInform is upgrading its user dashboard (including its mobile application), which aggregates real-time data on inventory, service technicians and call data, equipment repairs, performance metrics and more.

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The CyberaVUE Management Portal provides insight into distributed networks serving multiple restaurant locations. This cloud-based portal features tools to reduce IT management complexity and cost. It provides a comprehensive, real-time view of all network operations from a central site — streamlining, troubleshooting and minimizing the impact on restaurant operations. 

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DiscoverLinkTalent LMS added a mobile app, IP authentication, geofencing security, Tin Can support, location Knowledge Score, significantly enhanced messaging and resources, plus a dozen additional enhancements. 

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Elo’s new products include the Windows-based EloPOS Pack compute platform and two additional display options for EloPOS systems. These additions provide Windows/Intel customers the same flexibility to configure a right-sized solution as Elo’s Android-powered POS and self-service portfolio.

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Glympse has introduced QuickCollect, a curbside pickup solution that leverages location-sharing technology to ensure safe and secure customer communications, including accurate ETAs and a user-friendly chat component.

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HP’s cloud-based Engage Console delivers application distribution and management for POS devices and apps, ideal for small and medium-size hospitality operators who may not have onsite IT. Engage Catalog facilitates the search for retail applications and services.

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HungerRush Digital Ordering customers can now offer guests the ability to order ahead via their restaurant’s website for curbside pickup, delivery, enroll in loyalty and rewards, and pay online. Recent additions include third-party delivery service integration options, “no-contact” POS messaging, and enhanced curbside and tablet checkout features.

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Interface Security Systems is offering a number of services and solutions in 2020 to help streamline operations, improve security, reduce IT costs, and enhance customers’ experience. Interface’s world-class network and security monitoring centers, operated by a team of experts across the nation, are helping safeguard customers’ businesses 24/7 even when their premises are unstaffed.

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Koala is expanding its ordering channels to include curbside pickup and additional loyalty programs, and is piloting an AI-powered program to create personalized recommendations.

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MaxStick Products offer a reliable label platform to increase efficiency and accuracy — and help prevent tampering — in food pickup and delivery. The system is compatible with a range of printers, and boasts recyclable, environmentally friendly materials.

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NCR is launching a new set of man-aged services and order- and pay-at-the table functionality for its NCR Aloha brand integrated with NCR Payment Processing. 

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NovaDine’s Contactless Curbside Check-in provides the functionality of a cubby/locker system (customers are assigned pickup slots), is POS-integrated, and available for restaurants to use immediately. Other features added to facilitate to-go and delivery operations for restaurants include no-transaction-fee Delivery As A Service integration with DoorDash and Postmates. Menus are kept up to date in real-time on all marketplaces, including 86’d items,  and orders flow directly to the POS.

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One Source is offering a free cost-reduction analysis for brands seeking to fund transformative digital initiatives, often resulting in self-funding or greatly reduced costs.

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PARk it from Par Technology is a digital contactless ordering solution for restaurants that use QR codes to turn a consumer’s smartphone into a virtual drive-thru, kiosk, or an on-line ordering hub. Scanning takes customers to an platform to place their order and pay right from their device, then pick up their order.

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PDQ’s Self-Serve Kiosk now has AI technology that offers tailored experiences and targeted loyalty, plus a trove of tangible ordering data, segmented by desired demographics. Combined with PDQ’s Customer Data Management reporting suite, operators will have access to actionable insights.

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Posiflex’s Apex Series Kiosk is compact, modular free-standing or countertop kiosk that can be configured in multiple ways to suit an operator’s needs. Its display is available in standard or widescreen sizes, and it can be positioned either in landscape or portrait orientation.

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The Presto Kiosk solution enables self-ordering, self check-out, and personalizes the guest experience. It supports the latest EMV and mobile payment technologies, enables guests to sign in and claim rewards, and view personalized recommendations. A Drive-Thru Kiosk can be placed at drive-thru windows to enable guests to order and pay without the need for human contact.

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QSR Automations’ ConnectSmart Go (CS-Go) is a front-of-house app that simplifies off-premise dining and delivery, acting as a hub for communication with both the back-of-house and customers picking up orders for takeout, delivery or curbside.

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OrderUP, Qu’s new digital online ordering product, requires no hardware, and restaurants can get up and running with an online menu in as little as 72 hours. Innovative features include email orders for curbside pickup and direct integrations with UberEats and DoorDash.

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Rakuten Ready SaaS solutions make it easy to offer order for pickup and in-store experiences. ARRIVE, an enterprise-level solution, allows brands to offer a mobile order for pickup solution using predictive arrival technology and is optimized for contactless ordering. 

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Ready to Pay’s Connected Dining is a cloud-based, fully integrated system that allows guests to order from their devices for to-go, or from the table with options like pay-per-item, split check, time-based menus, and ordering ahead. A new “virtual drive-thru” option facilitates delivery to cars.

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Reliant Solutions provides edge computing for large-scale hospitality enterprises and is designed to provide a centralized and vendor-agnostic approach.

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Restaurant Magic has completed an integration with SICOM POS and has enhanced its data warehouse. The Scan Assist module expedites the input of data for increased visibility of expenses. Restaurant Magic’s OCR and intelligent capture technology digitizes paper invoices, eliminating the manual entry.

 

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Restaurant365 added Smart Labor to help restaurant managers create optimized schedules and improve their performance. The system combines daily sales forecast and hourly sales trends with a restaurant’s custom labor model to create an optimized labor guide for each hour of the day.

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Managed services firm SageNet has witnessed heightened interest in its SageVIEW.dtx for its ability to reduce order times, increase order value and maximize ROI. Digital menu boards allow QSRs to display multimedia content and change the content according to time of day, inventory, promotions and other criteria.

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SecurityMetrics FastPass allows franchisors to create custom scoping and PCI Self-Assessment Questionnaire (SAQ) flows to make PCI compliance easier. These custom flows increase accuracy, reduce complexity, and help franchisees avoid irrelevant information.

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Shift4 Payments’s SkyTab Solo is a standalone version of its mobile ordering and pay-at-the-table solution, ideal for curbside pickup or delivery. Shift4 has a completely free, turnkey online ordering solution called SkyTab Take-out.

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KitchIntel from Smartbridge debuted in 2019 across 130 QSR locations. By using historic sales and real-time sales data and AI, KitchIntel instructs kitchen staff when to cook food, hold, and waste it via a tablet screen by the cooking area. 

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In 2019, Squirrel Systems unveiled new enhancements to Squirrel Professional, its flagship POS system, to increase speed of service, protect revenue, and handle the large, complex venues with confidence; it also unveiled a new line of sleek new, hospitality-grade POS terminals.

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Star Micronics’s SteadyLAN provides a solution to businesses grappling with spotty Wi-Fi for iPad POS, combining the security of a cabled LAN connection with the convenience of iPad transactions.

 

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Stratix now offers a simpler way to manage complex mobile technology spending, management and support. With Mobile Device as a Service, restaurants benefit from having their mobile hardware, software and services rolled into a convenient monthly per-device fee. 

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SynergySuite, a back-of-house restaurant platform, is partnering with Tableau to add its  custom reporting tool to its 200+ pre-built reports. Coming in 2020: a separate clocking app for the labor module.

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Verifone’s K250 is an ultra-slim counter-top mounted self-order kiosk solution perfect for creating flexible customer-ready interfaces. Engage customers in a whole new way with large brilliant PCAP screens and rich graphics that make your brand stand out.