Whether ordering online, in app or at the kiosk, Moe’s strives to create a consistent and frictionless guest experience. The fast casual brand rolled out an updated mobile app earlier this month. New features include a revamped loyalty program, improved and personalized ordering, and improved payment options including Apple Pay and Samsung Pay. Guests can quickly reorder from their recent history or from their favorites.The app includes enhanced pick-up and delivery options. Customers can select their pick-up option: station or curbside.
“This location went from worst to first. We learned how to run this kind of ghost kitchen line that adds to operational efficiencies.”