2018 will see a rise in C-suite positions revolving around guest feedback, virtual reality and online marketing that leverages actual guest experiences.
Carlo's Bakery of the hit TV show "Cake Boss" on TLC debuted MetTel Wi-Fi Analytics, designed to elevate the customer experience with digital behavioral insights.
Leveraging iBeacon technology and 3-D mapping, the hotel's interactive wayfinding mobile app provides guests with turn-by-turn, point-by-point navigation and directions in the palms of their hands.