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Maestro PMS Announces 2018 Development Roadmap

Maestro PMS, a  cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups, announced its 2018 Product Development Roadmap which includes versatile mobile processes, online booking innovations that drive revenue, and flexible 2-way mobile guest engagement that personalizes service. This year Maestro will launch a tablet application for mobile front office operations to personalize guest service. It will also enhance its ResWave online direct booking platform with extensive gift card functionality to simplify revenue generation

2-Way Guest Text Communication and e-Signature for Digital Sales Contracts

Maestro’s 2018 development forecast includes 2-way mobile guest texting for greater personalized service between guests and property teams. The 2-way text functionality will allow guests to connect with staff for a near real-time response to requests. Maestro’s new e-Signature capability enables independent operators to close more meeting and event business by letting clients and meeting planners execute digital contracts for sales and catering and room reservations remotely to save time.  In the coming year Maestro’s Spa & Activities system will include tablet-based visitor information intake functionality. This will simplify creating a digital visitor record with service preferences and designated health information.

Jason D. Smith, CHA, General Manager of Lake Blackshear Resort and Golf Club, said, “We have used Maestro for more than ten years and had two system upgrades. Maestro’s Front Office, Sales and Catering and ResWave direct booking systems are key to making our property successful. Their systems work well for us and Maestro’s support is exceptional. I have never worked with a more professional group. They recently upgraded our ResWave online booking site to include individual photos to improve guest appeal. This is a perfect example of how Maestro gives operators the tools that benefit operations and personalize the guest experience.”

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