Mad Mex Restaurant Adds Contactless Payments

When life gave Mad Mex limes, the Mexican restaurant with 12 locations in Pennsylvania made margaritas and sold them via NCR Mobile Pay. Like most restaurants, Mad Mex had to pivot its operations due to the COVID-19 pandemic. As restaurants nationwide faced the realities of doing business during the COVID-19 pandemic, they increasingly leaned into off-prem including Mad Max, Concept Entertainment Group's award-winning food hall concept, Otto's Tacos, A&W and more.

The restaurant worked with NCR Corp., a provider of end-to-end software and technology that runs restaurants, to offer new contactless payment capabilities.

Mad Mex needed a way to eliminate the physical handling of credit cards to increase safety for its guests and staff. Already using NCR Aloha to run its restaurant, Mad Mex and NCR channel partner, Pittsburgh POS, seamlessly added NCR Mobile Pay, which allows diners to pay by scanning a QR code with their smartphones. And because NCR Mobile Pay is part of the NCR Aloha portfolio, Mad Mex has one trusted partner to simplify restaurant operations. This is another example of how NCR is building apps, software and services to drive front-end digital transformation.

“Offering a contactless payment option gives our customers and staff a little more peace of mind. Now, approximately 10% of orders are completed using NCR Mobile Pay,” said Max Baron, IT manager at Big Burrito Restaurant Group, parent company of Mad Mex. “Beyond safety, this payment option has increased our speed of service, which helps us turn tables faster.”

While safety is a driving factor of the technology’s adoption, people will continue using it because of convenience and it will remain one of the solutions enabling operators to run their restaurants from end to end, says NCR Hospitality.