A strategy that considers both the in-store and digital experience can grow your customer base and their profiles, ultimately leading to greater sales and customer loyalty.
Primanti Bros. wanted to connect with customers who are not in their loyalty program. Here's how they identified and targeted those customers with unique promotions and messaging.
The hospitality market is in the midst of a massive transformation in technology, operations, and guest engagement. But will ‘high-tech’ advancements always conflict with ‘high-touch’ hospitality?
Members can earn rewards across its 20+ U.S. properties. Non-gaming members will join their gaming counterparts and earn MGM Rewards Points - redeemable for complimentary dining, entertainment, hotel stays and more.
Restaurateurs must nail their customer experience, both in-house and online to retain customers. Evaluating your loyalty program and identifying points for expansion and improvement is an excellent place to start.
Hotel CTOs are no longer responsible for just the foundational tech landscape. The role increasingly overlaps with marketing and development executives as the need for deploying a tech-centric customer experience grows.
