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Lindner Hotels & Resorts Rolls Out Self Check-in

The first of ten Lindner Hotels & Resorts properties in Germany launched a web check-in service from self-service check in/out technology provider Ariane Systems, which recently added an Apple PassBook/Wallet feature and German language version.
Ariane's self check-in/out solution is first being piloted at the Lindner Hotel Airport DÜsseldorf, a highly trafficked property nestled in the heart of the capital city of North Rhine-Westphalia in Germany and centered in the Rhine-Ruhr metropolitan region. With about 203 guestrooms, the Lindner Hotel Airport DÜsseldorf is a prime location for conferences, events and meetings resulting in a weekend/weekday blended occupancy rate of over 70 percent year-round. The majority of guests are business travelers arriving between the hours of 5 p.m. and 9 p.m., typically when there were long lines at the front desk prior to the automated solution.
For guests at Lindner Hotel Airport DÜsseldorf, and soon nine additional Lindner properties, Ariane helps to alleviate wait time in the lobby by streamlining the arrival process. The solution prompts eligible guests to check in online the day prior to their booked stay by sending an automated email. From the email, guests can also review or change reservation details, add additional conveniences such as breakfast or parking passes, and pay online. All online payments are processed through SaferPay, a highly secure platform that meets international PCI standards.
On the day of arrival, guests who completed the online check-in process receive a confirmation email with detailed instructions on how to retrieve their room key from the on-site Duo 2000 dispenser. This can be done by entering a four-digit code or scanning a QR code at the key dispenser. The QR code, which is displayed in Apple's PassBook/Wallet, is new to Ariane's check-in process, making Lindner one of the first clients to benefit from the technology.
In addition to guest-facing technology, Ariane works in harmony with existing hotel systems such as the Lindner Hotel Airport DÜsseldorf's OPERA 5 property management system (PMS) and RFID locking systems by Messerschmitt and VingCard (ASSA ABLOY Hospitality). For hotel staff, Ariane provides a central dashboard where relevant information about each reservation is displayed. Through this portal, reservations and front desk team members can follow-up on all online transactions including the number of reservations received via PMS, stays eligible for online check-in, the number of guests who have scheduled and completed their online check-in, and more.
Four additional Lindner properties located in DÜsseldorf, Leverkusen and Frankfurt are scheduled to go live with the Ariane self-service technology this summer, and five more are to follow subsequently.
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