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Intelity Releases Timeshare Concierge, Back-End Software

Intelity announces the launch of ICE, an in-room concierge and back-end monitoring system that can drive the guest experience through service and personalization in the timeshare and fractional space. ICE allows timeshare management to tailor a guest's experience to their desires without even being at the facility. ICE provides an easy, seamless interface for timeshare members to arrange services outside the unit and take the decision making challenge out of the vacation experience, allowing the member a more enjoyable experience with quick and complete service.

ICE's setup and upfront cost is minimal and can be easily built into the timeshare's point of sale system. In a matter of weeks, ICE can provide timeshare staffers with up-to-the-minute information for more cost-effective operations. By including a 19-to-22-inch touch screen in every guest room, customized to the specific timeshare brand, amenities are front and center for guest exposure from the second they enter the room.

Through ICE, interaction is increased by guaranteeing that a guest is in-room for a call, allowing operators to increase guest participation in timeshare tours. In addition, ICE can sort and target guest messaging along with tour offers by rate code and length of stay. Guests can even book tours directly in the system.

Guest can also input a text number which allows strategic mobile messaging to ensure tour confirmation and show rate. The system can send timeshare-wide messages in a second and help streamline operations to a point where management can increase revenue and efficiency at the same time, allowing concierges to intercept guest requests and cross-promote (offering tours, etc.) when appropriate and relevant.

The back-end Quality Assurance Solution portion of ICE is integrated into the property's point of sale system and can track all activity and measure it with three-dimensional charts, graphs and spreadsheets.
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