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Intelity Looks to Revolutionize Virtual Concierge Services though Apple iPad Venture

The wait is over for consumers and the hospitality industry alike, Apple's iPad tablet has been formally introduced to the world. Intelity, an interactive hospitality technology leader, has long anticipated the launch of the revolutionary tablet to unveil the Interactive Customer Experience (ICE) compatibility with the iPad. The much talked about iPad tablet will be made available to consumers in 60 days and Intelity's ICE will look to be the first touch screen virtual-concierge application available on the iPad.

Having gained intense momentum in 2009, ICE continues to enable a new breed of consumers that crave instant results and ease of travel. Much like the already successful ICE Touch, which serves as an in-room solution and back-end monitoring system that organizes, tracks and measures all hotel activity at the touch of a screen, ICE Canvas for iPad will have all the same capabilities on the sleek new traveling tablet. ICE is an integrated, customizable, branded interface that allows hotel guests to arrange all services instantly via a touch screen from their guest room, laptop or mobile device. From room service and valet to tee-times and spa appointments, ICE is more than an in-room concierge, powering all guest needs on-property and allowing users to customize their language preference so all guests benefit from the solution, no matter what country they call home. Through corporate partnerships, guests can also arrange off-property amenities through ICE, such as purchasing movie tickets, scheduling rental cars and making dinner reservations.

Along with the in-room component, ICE is as much an amenity to the guests as it is an asset to the hotel. Never before has the hotelier had such a high level of control and insight into the staff's performance and guests' habits. ICE enables the hotel to modify prices in an instant and send hotel-wide messages to guests and employees in real time. The system can increase revenue with strategic up selling and streamline operations where requests and employee actions are tracked in real time. All hotel activity is tracked and measured, then presented in three-dimensional charts, graphs, and spreadsheets. The ICE Canvas solution for iPad will be installed and customized to the specific hotel or timeshare brand.
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