During our time at HITEC 2019, HT's Editors made a point to ask the technology vendors they spoke with for predictions on how hospitality technology will evolve in the near future and what new and interesting technologies they saw on display at HITEC. Artificial intelligence, voice command technology, and data/analytics were all major themes that came up repeatedly. Below is a sample of some of the interesting predictions we received and some of the interesting show floor trends they saw on display.
ON HOW TECHNOLOGY IS EVOLVING
Dr. Ravi Mehrotra, President & Founder, IDeaS
“The time has come for hotels to think differently about optimization as hotels shift to attribute-based pricing and hotels became a commodity. Hotels must be able to solve problems in real-time, understanding that the best answer at that moment is better than the best answer too late.”
Ahmed Youssef (Joe), EVP - Corporate Development & Marketing, Amadeus
Attribute-based shopping is the future of personalization. The CRS (central reservation system) is better able to execute on this as the central system for hotels to have all the necessary guest data integrated and accessible. This will precipitate a move away from the property management system being viewed as the center of the hotel technology ecosystem.