Hawaiian Hotels and Resorts Moves Guest Management to Cloud

The Lahaina Inn, a Hawaiian Hotels and Resorts property in Lahaina, Hawaii has deployed the ATRIO Guest Experience Management platform from PAR Springer-Miller Systems, Inc. (PSMS).

 

Originally constructed in 1938 as a general merchandise store, the Lahaina Inn is part of the storied history of Lahaina. Located steps from the beach, the Lahaina Inn offers 12 intimate and inviting rooms and suites decorated with antiques. Proud of the history of the property, Hawaiian Hotels and Resorts was eager to deploy the next generation of hospitality technology.

 

The guiding pillars of ATRIO include the industry’s only platform purpose-built for true cloud computing, a highly innovative user experience, modular design, and the use of an Enterprise Service Bus. Overlaying ATRIO rests PAR Springer-Miller’s ongoing commitment to guest-centricity.  Among many other benefits, the user experience, true cloud computing and the guest-centric design represent particularly significant benefits for the Lahaina Inn.

 

Designed by user experience experts and subjected to extensive testing by real-world users, ATRIO offers walk-up-and-use simplicity. With role-based landing pages and one-click task access, actionable information is always at your fingertips with ATRIO. Purpose built for the cloud, ATRIO leverages all the advantages of Microsoft’s Windows Azure. ATRIO dramatically reduces on-property technology requirements and the associated support staff. By deploying ATRIO in Windows Azure, sensitive data moves safely off-property, reducing risk and enhancing information security.

 

With ATRIO, PAR Springer-Miller Systems has pioneered and delivered a new generation of technology for the hospitality industry; moving the hospitality industry to The Cloud,  to a new user experience, and to a new way of doing business. The ATRIO hospitality technology platform is the most significant technology development to occur in the hospitality industry in the last 25 years.