Four Seasons Goes Digital with Global App

Four Seasons now offers guests an opportunity to customize their stay on the go with a new, multi-functional, content-rich global app. With just a few taps, travelers can access a wide array of services and personal options.

“With this innovative new App, Four Seasons continues to enhance the guest experience, setting the standard in luxury digital service delivery,” stated Allen Smith, President and CEO, Hotels and Resorts. “Developed based on guest insights and extensive testing, the App is user-friendly and feature-rich, with the services guests have told us they most desire, such as checking in and out with ease.”

App include:

• Ability to make and manage reservations in multiple locations at once
• Efficient, wait-free check-in and check-out, including the opportunity to book luggage pickup and airport transfers
• Options to customize one’s stay with special requests such as extra pillows, forgot-to-pack toiletries or baby gear; and turndown services when guests want them
• Ready-when-you-are room service orders, plus easy-to-book restaurant and spa reservations, tee times and more
• Local recommendations for exploring individual destinations, thoughtfully curated into “moods” including dining, shopping, cultural pursuits and more – plus hundreds of very personal recommendations from expert Four Seasons hotel concierges
• Built-in geo location service offers helpful, in-language maps with time/distance indicators to help to plan out dining, attractions and shopping activities; a save-and-share feature helps with itinerary planning

Internal training has been critical, according to the company. The App brings together many traditional in-house departments for the first time, and the company has developed new workflow software and other internal systems to ensure a completely seamless experience for guests, allowing them to choose when and how they interact with employees.  Every hotel will continue to enhance their local recommendations section to reflect the latest insider tips and must-not-miss destination highlights.

In the coming months, the App will be released in Simplified Chinese, and a special version tailored to the preferences of Chinese travelers will be issued by the end of the year.  Four Seasons also has plans to provide the App in additional languages down the road, starting with Arabic.

The App connects anyone, anywhere with every hotel in destinations all over the world, simply by downloading from Google Play, the Apple iTunes Store or the Amazon App Store to any mobile device.