Fairmont Pacific Rim Provides Guests with Instant Access via iPads

Luxury Canadian hotel, Fairmont Pacific Rim, Vancouver, installed Intelity's ICE (Interactive Customer Experience) Touch on iPads in all 377 rooms at Fairmont Pacific Rim, providing instant access to all services with merely the touch of a finger. Guests were also enabled with the ability to perform the same functions from their personal iPad or iPhone with a free app download.

 

Data released from the first three months of usage attests to the popularity of the addition among guests, with thousands of guests opting to take advantage of the newly available technology.

 

Since the installation in July, 65% percent of total guests used the iPads. More than half of those users made service requests, such as making housekeeping requests. Accessing the Internet (14%), controlling the lights and drapes (5%), and dining requests (7%) were the most used functions.