Data & Analytics

Rewards program links directly to POS to encourage repeat business for Prestons Restaurant.

CraftWorks required a turnkey solution for the entire company to access operational information anytime, anywhere. In addition, this solution would have to not only be POS agnostic and easy to install across the current set of legacy systems in the company, but ideally be on one central web-based platform that could encompass their other areas of operations and provide an environment for scale to support their growing business.CraftWorks needed one solution for reporting, payroll, inventory, recipes and accounts payable. Anytime you focus on numbers, you can improve your cost basis. Ctuit RADAR allows management to use data to make measurable improvements to the bottom line.

The evolution of customer engagement technologies is leading to deeper and more meaningful connections with guests, and hospitality operators are hoping -- ultimately – to increased sales. Last year's first ever Customer Engagement Technology Study proved the importance of CETs in the industry. This year, the study was repeated to learn how the segment has changed and how CETs are contributing to guest loyalty, differentiation, competitive advantage and bottom line. Insights were culled from execs who collectively oversee 81,748 restaurant units and 5,705 hotels worldwide across all market segments, resulting in 143 finding on how operators are engaging guests.

Next-gen point of sale systems can be central to providing personalized service, but integration is key. The point-of-sale can play an important role in providing such service, while also creating opportunities for increased guest spending. In this month'S Executive Q&A, Jim Dennedy, CEO of Agilysys, talks about how high-tech, tightly-integrated POS systems are providing these opportunities.

ReviewPro enters strategic partnership with Kempinski Hotels.

Ctuit Software clients gain access to critical info to help run business from anywhere.

Speetra has launched pulseM, a voice-activated real-time application to gather customer or employee feedback.

New BI module offers cost-efficient faster solution to custom reporting.