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Data & Analytics

  • Guest Dashboard Provides Comprehensive Snap Shot of Guest Sentiment

    ZDirect's new guest dashboard allows hoteliers to see at a glance exactly what customers like or don't like about their facility, services, amenities and staff using Big Data that captures top sentiment.

  • Survey Shows Majority of Tech Executives Planning for Cyber Security Attacks

    Silicon Valley Bank survey finds tech companies preparing for when, not if, cyber attacks occur.

  • Is Your Sales Forecasting Like Rain with a Chance of Profit?

    Forecasting in the restaurant business is a challenge. A strong forecast looks at hours not weeks, considers real-time conditions, and guides owners to smarter, more accurate and more profitable decision making. Download this whitepaper from Maitre'D (Posera) to learn about the components of a great forecast, and three guidelines to forecasting quality.

  • Luxury Hotel Brands Improve Day-to-Day Ops with Integrated Solution

    Wanda Hotels & Resorts coordinates sales efforts and gains business insights with Newmarket multi-functional business solutions.

  • Software Helps Bar and Grill Improve Ops While Providing Access to Data

    Granite City Food and Brewery has implemented a comprehensive ConnectSmart package from QSR Automations that enhances management with kitchen display and table management.

  • Genghis Grill Secures Unique Competitive Advantage by Knowing 1.3 Million of its Guests

    Paytronix technology helps Genghis Grill to leverage the benefits of its 1.3 million-member e-mail club and rewards program with a three-pronged approach. Paytronix enables the chain to use the data to drive incremental sales by not only rewarding its guests for choosing the brand, but also by delivering offers and content that are highly relevant to its guests. The program also helps strengthen the relationship with its franchisees and finally the executive team uses the customer behavior data to plan real estate purchases and forecast sales in new markets.

  • Payment Tech Profile

    Between the adoption of smart phones and the upcoming overhaul to U.S. credit cards (moving from magstripe to CHIP), merchants can expect to see a significant amount of innovation from POS and payment vendors. MICROS, for one, recently announced a global integration initiative with PayPal’s mobile payment options. And for tableside payment, Canada-based Eigen Development is showcasing its MiraPOS that reduces PCI scope and is EMV capable. Get the full details on these two solutions in this month’s Payment Tech Profile.

  • Ruby Tuesday Finds Smart Insights in Social Intelligence

    Social media monitoring maintains customer satisfaction across 800 locations.
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