Customer Relationship Management (CRM)

HITEC 2008, held June 16-19, offers attendees a glimpse at the most innovative and cutting edge technology on the market. Couldn't make it to the conference? HT brings you the biggest innovations and announcements that you missed.

Newmarket's product brings lead management and RFP capabilities to Microsoft Dynamics CRM solution. Key features include the ability to manage room bocks, event and meeting detail information for group and meeting business opportunities.

citizenM Hotels announce the implementation of AltiusPAR's next generation solution to create a new model in guest personalization in an effort to increase loyalty and maximize revenue opportunities.

Newmarket's new product brings lead management and RFP capabilities to Microsoft's CRM solution.

NxTV allows hotels to merge operations, entertainment and communications, while consumers get completely personalized access to more forms of content and information.

As part of a multi-phase project, Omni Hotels will work with MICROS to restructure the central reservations system. Omni will soon be able to collect and manage guest preferences in a single database.

Seattle's Hotel 1000 opened in 2006 with one of the industry's first fully-converged IP networks, and since then has continued to exceed guest and industry standards for IT innovation. In this exclusive interview with the hotel's management company MTM Luxury Lodging, HT offers the inside scoop on how Hotel 1000 is leveraging its network with new applications that wow guests and offer many happy returns.

The MotorCity Casino Hotel's installation of KoolConnect's Intrigue brings a wave of "industry firsts" to Detroit's gaming industry. Key functions include on-demand videos and an integration of property and customer management applications.