Frictionless Hotels Through Omni-Engagement

Omni-engagement is key to increased customer service, experience, loyalty, and efficient, frictionless operations. Using technology to remain in contact with a guest from pre-stay, during the booking process; while they are on-site; to check-out and beyond, requires thoughtful investment and smart strategies. In this Business Solution Brief, HT highlights five ways that investments in frictionless experiences pay dividends. Sponsored.