Customer Relationship Management (CRM)

Gregory Forbes, Director of Above Wing Operations, will be the day two opening keynote at HT-NEXT 2019.

From staff interaction to emergency situations, access to a translation device can only improve the guest experience.

QSR will use decision technology to increase personalization and improve customer experience

SOCi Reputation Insights helps multi-location brands better monitor online review content for quick response and proactive localized social management.

The typical traveler uses 700 digital touchpoints to plan a journey, but hoteliers are only just now learning how to take advantage of these touchpoints to create a personalized and magical experience.

Las Vegas entertainment destination to blanket full urban block and 1,000+ hotel rooms with high-speed Wi-Fi and location services.

Yumpingo to serve as Deliveroo’s exclusive guest feedback partner for 18,000 UK restaurant partners with the launch of Yumpingo Go.

How Dream Hotels is changing the way guests communicate.