Instaroom Launches New Artificial Intelligence FAQ Bot to Increase Hotelier EfficiencyNew A.I. solution for hoteliers automates responses to repetitive customer questions, decreasing inbound requests by 40 percent. Sofia Hotels Management Implements Cendyn’s eInsight CRM Across Its Hotel GroupEach property will gain a clear understanding of their guest history and preferences in real time. Keystone Ski Resort Launches Emma, a Digital Mountain Assistant Guests can text Emma for real-time updates on everything from snow conditions to parking, rentals and even personal performance stats. TrustYou: Hotel Review Topics Vary by Region Affecting the Scores and Reputation of Global Brands Most common negative reviews are about rooms, including their maintenance and cleanliness. Infor Partners with Artyzen Hospitality Group to Improve Hotel Guest Experience Integration of Infor HMS and SunSystems with AHG cut guest check-in and –out times from 10 minutes to less than two minutes. University of Portsmouth Devises New Method for Ranking Hotels Online Updated method provides different weighting to attributes that are more important to guests. Loyalty, Guest Relationships Most Important to Hyatt World of Hyatt new member enrollments are up 45% versus prior year; CEO credits rise to differentiated and enhanced rewards for members. NAVIS Announces Launch of Hospitality CRM Platform CRM unifies hotel reservations and marketing teams around their guest data to drive more direct bookings and revenue. TrustYou Becomes 100th Hotel Technology Brand to Embrace SiteMinder Exchange Connection will further adoption of TrustYou's review marketing and guest messaging tools. KNOWCROSS, Percipia Integration to Help Hotels Deliver an Enhanced Guest Service Experience Guest requests will now be tracked resulting in higher quality service delivery, faster response rate, increased operational efficiency and lower costs. First Previous 32 33 34 35 36 Next Last