Customer Relationship Management (CRM)

Tools allow hotel brands and management groups to more efficiently manage guest reviews and communication.

White Paper reveals that Millennials and Generation Z determine if an online review is trustworthy by looking at the writing style, the amount of detail, and how recently it was written.

Overall hotel customer satisfaction for hotels dips 1.3%; Hilton, Marriott brands score highest with customers.

Loews will implement Ireckonu's Core and IKnowU product solutions across its U.S. and Canadian properties.

“Hotels’ Digital Divide” report from ALICE reveals 52% of consumers did express interest in touring hotels via AR or VR technology.

Two-way texting solutions can enhance a hotel's reputation by alleviating call congestion, improving in-house efficiency and creating happier, loyal customers.

It's the second settlement for hotel chain after allegations of giving customer info to immigration officials.