Customer Relationship Management (CRM)

It's the second settlement for hotel chain after allegations of giving customer info to immigration officials.

And 37% report that the improvements needed are "significant," finds study from Yext.

The world has gone mobile in every aspect of lifestyle and customer choices on venues such as hotels, restaurants and gyms are being influenced by how easy it is to keep personal devices charged.

Gregory Forbes, Director of Above Wing Operations, will be the day two opening keynote at HT-NEXT 2019.

From staff interaction to emergency situations, access to a translation device can only improve the guest experience.

QSR will use decision technology to increase personalization and improve customer experience

SOCi Reputation Insights helps multi-location brands better monitor online review content for quick response and proactive localized social management.

The typical traveler uses 700 digital touchpoints to plan a journey, but hoteliers are only just now learning how to take advantage of these touchpoints to create a personalized and magical experience.