Princess Royale Oceanfront Resort Adopts Personalized in-room Entertainment and Guest Service with BeyondTV

Michal Christine Escobar
Senior Editor, Hotels
a beach with a city in the background

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of its fully comprehensive BeyondTV guest streaming and services platform at The 9100 Club, situated inside the Princess Royale Oceanfront Resort. A boutique hotel located in Ocean City, Maryland, The 9100 Club with BeyondTV can now ensure that each guest has complete control over their guestroom entertainment experience while gaining both instant and convenient access to hotel amenity information via guestroom television.

Recognizing that traditional cable viewing options were no longer sufficient to meet current guest entertainment expectations, The 9100 Club set itself the goal of implementing a modern in-room entertainment service that could mirror the personalization and ease-of-use that guests now routinely experience at home. With the adoption of BeyondTV, each guest now has instant access to virtually any streaming service of choice on guestroom televisions. Via a user-friendly device pairing process involving the simple scanning of a QR code, guests can effortlessly cast content onto televisions with both secure and convenient access to personal subscriptions such as Netflix, Disney+, Amazon Prime, Hulu, YouTube, Spotify and much more. To guarantee total data security and complete guest privacy, BeyondTV also comes equipped with the patented ability to automatically erase all usage data upon guest check-out or at any time with the push of a remote control button.

“Today’s modern traveler expects the technological comforts of their own homes to follow them on their trips and when they walk into their hotel room, they anticipate seamless connectivity between their devices and any in-room entertainment services made available,” said Kyle Johnson, General Manager at Princess Royale Oceanfront Resort. “BeyondTV with its intuitive design and enhanced functionality fits this expectation perfectly and we look forward to providing each of our guests with instant access to the personalized content they enjoy on their terms. Its adaptability to new trends in guest service also means we are able to keep up with the latest experience expectations in order to maintain high rates of satisfaction and our resort’s competitive edge.” 

As a solution created specifically for the hospitality industry, BeyondTV is further designed to address a wide range of in-room guest needs in addition to personalized entertainment. For example, properties equipped with BeyondTV can add the ability for guests to order room service from the comfort and safety of their guestroom television. Further reducing unnecessary close physical contact that can lead to germ exposure is the ability for BeyondTV to serve as an in-room concierge, guest-to-staff communication portal, source for details on hotel promotions and much more.

At The 9100 Club, BeyondTV is notably able to offer voice-activated control via an integration with Volara and Google Nest. This allows guests to control virtually all BeyondTV and guestroom television functions using simple voice commands for even greater convenience and the opportunity to minimize shared surface contact risks. This includes the ability for guests to power televisions on or off, adjust volume, switch between channels or streaming services and locate details on hotel services to name a few examples. For properties seeking an additional contactless interaction option for their guests, BeyondTV now also comes equipped with myRemote, a new feature that allows guests to convert their own personal devices into virtual remotes for contactless and convenient control over both BeyondTV and guestroom televisions.

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