Customer Experience/Service

What it is, what it isn’t, and why you should care about it.

Using First Insight’s consumer-driven Experience Management (XM) platform, Hard Rock is able to make faster and better product and marketing decisions, driving sales and margin gains in its merchandise, restaurants and casinos.

The search company has expanded its modern, AI-powered search solutions to serve a range of customer support use cases.

This interactive Infographic details best practices for reopening. It’s up you to put guests at ease with new practices that are low/no touch, socially distanced, and safe.

Company's highest honor presented to top hotels in domestic and international portfolio for excellence in guest satisfaction.

Mobivity’s personalized text message marketing drives customer frequency and nearly a 50X return on marketing spend.

The suit claims these bad actors are using Marriott's brand for their own commercial gain in violation of state and federal laws.