Customer Experience/Service

The company will use the new funding to continue hiring aggressively to meet growing demand and to invest in product development as it expands the breadth of its offerings.

The cookie apocalypse certainly doesn’t signal the end of digital advertising, but marketers need to find some new tech solutions for understanding their customers and targeting them with the messages that are most relevant to them.

From facial recognition and virtual reality to social media, use the tools currently available to engage with, convert and retain customers.

Join us at MURTEC, March 7 in Las Vegas, and learn first-hand from data privacy expert Odia Kagan. Plus, stick around for an Ask the Expert session.

Some hotel brands  have begun pioneering programmatic personalization, but this is only the beginning.

Located inside the Rockaway Mall, the location features a patio area with seating for 200 diners.

Reliable agents are impossible to find amid the ongoing Great Resignation. Call volumes are wildly unpredictable. And Covid-19 has created all-new expectations and anxieties among travelers.

Newly renovated Ocean City property adopts hospitality-designed solution to cater to guest preferences for instant, user-friendly and secure access to personalized streamed content.