Hotel Monte Carlo Surpasses Guest Expectations for Modern In-room Entertainment Experiences With BeyondTV GuestCast
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, today announces the successful implementation of its BeyondTV GuestCast streaming platform by the Hotel Monte Carlo in Ocean City, Maryland. Located within one of Maryland’s most popular tourist destinations, Hotel Monte Carlo serves as the ideal getaway with onsite amenities that include both an outdoor and indoor swimming pool, rooftop terrace, bar, and Jacuzzi. With BeyondTV GuestCast now available in each of the property’s 70 guestrooms, Hotel Monte Carlo can also ensure that the widespread demand for personalized in-room entertainment is fully met for each guest.
Recognizing the shift taking place across the industry over what guests consider to be a satisfactory guestroom television experience, Hotel Monte Carlo sought out an advanced solution that could provide the personalization and ease-of-use now commonly expected. In selecting BeyondTV GuestCast, the property is able to provide each guest with instant access to virtually any streamed content of choice on in-room TVs thanks to its compatibility with thousands of mobile-based apps. From Netflix and Hulu to Amazon Prime and Disney+, BeyondTV GuestCast also notably ensures a hassle-free and intuitive experience when casting content from personal streaming subscriptions by providing guests with the option to pair their devices using a simplified QR code scanning process.
Significantly for guests wary over the potential risk of data theft, BeyondTV GuestCast also sidesteps the need to enter-in streaming account usernames and passwords on guestroom televisions. With a priority on ensuring guest confidence and safety, the solution is further designed with advanced device isolation capabilities preventing content from being streamed to televisions located in separate guestrooms.
“As part of our property’s recent renovation to provide guests with heightened experiences, we understood that for many, the ability to easily and safely personalize in-room entertainment options can make all the difference in achieving full satisfaction,” said Clara DiFilippo Ziman, owner of the Hotel Monte Carlo. “As a result, we were committed to adopting the most advanced and flexible streaming platform and found that BeyondTV GuestCast with its hotel-centric design is simply unmatched. Its various features ensure that each guest can effortlessly control their TV-viewing experience without staff assistance and we are fully confident that the platform can continue to meet performance expectations far into the future.”
With BeyondTV GuestCast, Hotel Monte Carlo further gains a high-value analytics dashboard that can monitor guest usage and reveal the success of guestroom entertainment strategies. The dashboard also constantly monitors solution performance in order to instantly alert staff to any issues requiring attention before guest experiences are negatively affected. As a platform specifically engineered for hospitality environments, the BeyondTV GuestCast dashboard can even be used to measure guest Wi-Fi service performance by individual guestroom. This importantly allows hotel staff to identify any internet connectivity issues in order to maintain consistently high service quality.