The Carvi Hotel NYC Adapts to Modern Guest Expectations for Personalized Entertainment With BeyondTV GuestCast

Michal Christine Escobar
Senior Editor, Hotels
BeyondTV GuestCast QR Code

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, announced the adoption of its BeyondTV GuestCast streaming solution by The Carvi Hotel NYC, Ascend Hotel Collection. A boutique property located in the heart of New York City, The Carvi Hotel NYC’s adoption of BeyondTV GuestCast is set to play a central role in the property’s mission to adopt technologies that cater to the now widespread demand for experience personalization.

Previously providing guests with access to traditional cable TV, The Carvi Hotel NYC recognized that a majority of today’s guests increasingly prefer to view content from personal streaming subscriptions that align with their unique preferences. Also seeking to attract tech-savvy guests, the property sought out an in-room entertainment platform featuring the latest capabilities that the industry has to offer. By selecting BeyondTV GuestCast, the property significantly can provide each guest with instant access to virtually any streamed content of choice on guestroom televisions while guaranteeing a user-friendly experience. Regardless of whether a guest desires to stream from services such as Netflix, Hulu, Disney+, and much more, all that is needed to pair personal devices with guestroom TVs is the simple scanning of a QR code.

“Cable TV is now viewed as an outdated form of entertainment that stands in stark contrast to the personalized services that guests now seek out, so we found it essential to address this demand in order to maintain a competitive edge and heightened guest satisfaction,” said Mark Arend, partner at Carvi Hotel NYC. “Without having to require any involvement from cable channel providers and after a swift installation, BeyondTV GuestCast is able to fully provide the custom-tailored entertainment and ease-of-use that guests now routinely expect. Its built-in analytics functionality also provides us with the opportunity to ensure that guest experiences remain seamless and of the highest quality.”

Providing hoteliers with access to an analytics dashboard, BeyondTV GuestCast allows The Carvi Hotel NYC to continuously monitor usage and system performance. This ability notably allows properties to measure the success of their guestroom entertainment strategies while also providing real-time insight into performance issues requiring immediate attention. As a solution designed for the specific needs of the hospitality industry, BeyondTV GuestCast’s analytics dashboard can also be used to measure Wi-Fi signal strength by individual guestroom. This further enables hoteliers to instantly identify and resolve any connectivity issues before guest satisfaction rates are negatively affected.

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