Customer Experience/Service

Investor Yum! Brands will be piloting the technology that uses computer vision technology to improve order accuracy and customer satisfaction. 

Using a new software to improve guest-to-staff and staff-to-staff communication, the hotel management company was able to improve individual property guest scores by 30 percent while reducing room comps by $1600 per month.

Customers can obtain live information from restaurants.

Today’s challenge is managing the size and pace of change so as to remain successful.

With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.

Unique collaboration that brings casting services to hotel rooms

Check out these three best practices your company can use to rebuild trust in voice communications.

The hospitality market is in the midst of a massive transformation in technology, operations, and guest engagement. But will ‘high-tech’ advancements always conflict with ‘high-touch’ hospitality?